Why did I lose my game progress?

SOJO

I was on level 669 Alphabetty playing on iPad and had already found two 10-letter words after about three days, but when I opened the game `again on June 30 the game progress was gone. I am always logged in to my game using my King account, and not a Facebook user.Please tell me how to get my hard-earned progress back. Thank you

Diamond_Lim

https://community.king.com/en/alphabetty-saga/discussion/343202/why-did-i-lose-my-game-progress

Welcome to Sweet King Community! 👑

Oh No! Have you lost your current level on Alphabetty Saga? 😢

Don't worry! How about you tried these steps of How to get your game progress back on Apple device - King Account Connected :

-Disconnect the game from King Account

-Turn off the device and wait about 30 seconds

-Turn on the device again

-Open Safari and log in to your King Account

-Open the game and reconnect it to King Account

I hope this helps. 😊

If it's still not worked, you can click on "Contact Us" then you ask a problem and send Game ID (How to find your Game User ID on mobile check here) that I hope they will help you but it taken longer.

Have a mice day! 🐁