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I am not connected to the internet?

rdel
rdel Posts: 1

Level 1
in Support

Game keeps saying I cannot get my gifts because I am not connected to the internet but I am. I cannot log into my account to back up my game because it says no internet connection but I am connected

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Answers

  • wykoon
    wykoon Posts: 12,717

    Hello there @rdel and very warm welcome to our Community 😊😊

    Your issue may be due to the lost of connection with the game server. Please try to disconnect from your internet without exiting the game, wait for couple of seconds or minutes, then reconnect back to the internet, play a level and exit back to the map and see whether you are connected.

    If you are still disconnected even though your device is connected to your internet. Exit the game and check back later. For further details about connection, please read here.

    Please let us know if you still need help with other issues in the game 😊

    Happy gaming ☺

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