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Why can't I access AlphaBetty anymore?

GinKing
GinKing Posts: 3

Level 1
in Support

I've had no joy for weeks! I think I have tried everything. Cleared caches and cookies. Uninstalled App then reinstalled it. Contacted Help. Took any advice I could on the Community pages. I miss the game. Is it all over for me??? hahaha

Best Answers

Answers

  • [Deleted User]
    [Deleted User] Posts: 11,816
    Answer ✓

    Hi@GinKing, welcome to the Community!


    Don't give up, it is not over! #Lol 🙃


    Let's see if we can help you. Could you please describe the issue you are experiencing with your Game?

    What do you mean when you say you can't "access" the Game anymore? Is your Game not loading, crashing, etc? What device are you playing on? Is your Game connected through Facebook or through King?

    Also, if you could provide a screenshot of the issue that would really help.


    Cc. @abe_coffee

  • GinKing
    GinKing Posts: 3

    Level 1

    Hello and thanks for your message.

    For about 3 weeks, I could only get as far as the screen that shows the game Loading. The loading bar would move to almost the end and then stay like that forever! It still appeared 'live' - the bar was 'throbbing' (if you know what I mean).

    The last few days have been different. Now I get this page (it's got several screenshots of the game on that page below what is show on this shot). There is no way into the game from there!

    image.png

    I tried uninstalling and reinstalling the game. What do you think about all of that I wonder? Would be delighted if there was a solution.

  • Diamond_Lim
    Diamond_Lim Posts: 167,337
    Answer ✓
    https://community.king.com/en/alphabetty-saga/discussion/comment/1181706#Comment_1181706

    Welcome to Sweet King Community! 👑

    Unfortunately this game has no longer to be played on King.com.

    You can check this information that I hope you can understand to read it :

    https://community.king.com/en/alphabetty-saga/discussion/317366/alphabetty-saga-on-king-com

    But you can continue playing on Facebook or mobile devices. 😊

    If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

    Have a nice and safety day! 😊

  • [Deleted User]
    [Deleted User] Posts: 11,816
    https://community.king.com/en/alphabetty-saga/discussion/comment/1181706#Comment_1181706

    Hi again @GinKing & thanks for proving the extra info.


    Alphabetty Saga is no longer available on King.com (there is no technical issues) as the Flash Player version of the Game has been taken down recently.


    🔻 There are options for you to keep your Game progress & continue playing the Game. 🔻

    1. On a mobile device ---> Download the App from your device's App Store. When opening the Game connect it to your King.com account on the Start Menu by tapping the blue 'Connect' button followed by 'Log in with email'. Finally, enter your email & password, log in and all your Levels and Gold Bars will be synced to the Game on your mobile device. The game is available on both iOS (iPhone & iPad), Android devices & Amazon Kindle tablets.
    2. On a computer ---> Continue the Game on Facebook by syncing your King.com account with your Facebook. Open the Game on your Facebook Account HERE so it gets activated on your Facebook first. Then log in to your account on King.com. Go to Settings, Account, type your password once more. Click on 'Synchronizing/ Connect to Facebook', click on the two arrows & log in to your Facebook in the new window that pops up. All your Games will then be synced between King.com & Facebook.


    More info on this ---> HERE

  • GinKing
    GinKing Posts: 3

    Level 1

    Hi there. Thanks for your help. A further glitch that I've just discovered is that the 'Accept Answer' doesn't do anything when I click on it.

  • King_admin
    King_admin Posts: 3,797
    This discussion was created from comments split from: AlphaBetty Saga on King.com.
  • Diamond_Lim
    Diamond_Lim Posts: 167,337
    https://community.king.com/en/alphabetty-saga/discussion/comment/1184257#Comment_1184257

    You are welcome! 😊

Hey! Would you like to give us your opinion?

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