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wont connect....

weej
weej Posts: 2

Level 1
in Support


hi been playing alphabetty on my ipad ...connecting through facebook.

purchased new ipad mini 4 . have transferred all data but alphabetty keeps telling me cant connect try later. been trying for 2 days..

dont want to lose my progress....

HELP PLEASE.....

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Answers

  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,123

    Hi @weej and welcome to our Community!

    If your game was Facebook connected on your old device, then the game is not lost, it just doesn't sync to your new device.

    Do you still have access to the game on your old device?

    Have you tried reinstalling the app on your new device?

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  • weej
    weej Posts: 2

    Level 1


    thanks for message 😊

    yes still have on old device

    have tried reinstalling Alphabetty app and Facebook numerous times...

    still will not connect....

    ?.????? 😭😭😭

    Flag · Helpful Sweet Love Haha
  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,123

    OK, thanks!

    If the reinstall doesn't work now, please wait a few days reinstall and try again.

    Keep trying to reinstall and then connect after a few days over and over again and the error should disappear.

    This is the only solution for now I'm afraid. The tech team is investigating this, but have no bug fix yet. Many players have been able to connect after a while.

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