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I am having problems with loading AlphaBetty Saga, along with many others.

Sue_Homs_Young
Sue_Homs_Young Posts: 1

Level 1
in Support

It started yesterday morning. It seems to loading to about 90% then stops. I completed level 320 back in November and never had this happen until yesterday. Can you please resolve this issue?

Answers

  • StuckInATree
    StuckInATree Posts: 4,755

    What troubleshooting steps have you taken so far with your browser Sue?Don't think it's a general problem as my AlphaBetty is loading and playing fine.

    Is stuck loading at the very first screen for you? 

  • AddiBuddy
    AddiBuddy Posts: 2

    Level 1

    StuckInATree, it is a general problem. Many people are having the same problem since yesterday. Doing the troubleshooting doesn't help... . 

  • StuckInATree
    StuckInATree Posts: 4,755

    StuckInATree, it is a general problem. Many people are having the same problem since yesterday. Doing the troubleshooting doesn't help... . 

    It could very well be, I just checked in the AlphaBetty section and I'm only seeing a couple of posts made yesterday, are you seeing these posts on another site? What troubleshooting steps did you take by the way?
  • HerbM
    HerbM Posts: 8

    Level 1

    It's people who have finished level 320 -- no one can go back and replay earlier levels because the game won't load -- another thread here with many people having this issue:  https://care.king.com/en/alphabetty-saga/alphabetty-stuck-at-90-loading-since-about-1pm-cdt-1-25-2016-for-many-people-on-facebook#entry_37457Multiple people with multiple browsers on multiple OS versions, as far as we know this happened all at once about 1pm Mon 1/25/2016  -- we can still play to 290 on mobile platforms -- some have tried different facebook accounts which DO work (seems directly related to finishing level 320.)

Hey! Would you like to give us your opinion?

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