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alphabetty crashes

Omar_Cervi
Omar_Cervi Posts: 2

Level 1
in Support

I completed level 410 and since it was the last available level, I downloaded the update and there are new levels icons. The first (level 411) has no level-type-drawing, it is a green circle, and if I press on it, nothing happens. If i complete the level 410 and I press to go to the next level the description says that I have to do 0 points, I press to play and the game crashes. I downloaded all the new updating but nothing changed

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  • Tony_Mc
    Tony_Mc Posts: 4,138
    Answer ✓

    Hi Omar,

    Thank you for posting this here on King Care.

    I´m sorry this happens in AlphaBetty Saga on your Android. I recommend you to follow the steps as indicated here https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android

    Please let me know how you´re getting on.

    Kindest regards,

    Tony - King Care Team

  • Omar_Cervi
    Omar_Cervi Posts: 2

    Level 1

    It works, but I did nothing.

    I only connected a facebook account, without uninstalling-reinstalling

  • Tony_Mc
    Tony_Mc Posts: 4,138

    It works, but I did nothing.

    I only connected a facebook account, without uninstalling-reinstalling

    Thanks a lot for your feedback Omar

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