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Alphabetty gray screen

Lisa_Ison Posts: 1

Level 1

February 2018 in Support

All of a sudden when I load alphabetty I only get a gray screen. What can I do to fix this?

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Answers

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  Traci_Bills Posts: 3

  Level 1

  February 2018

  I have the same problem. It seems to have happened after their update.. 

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  Crazy Cat Lad Posts: 14,124

  February 2018

  Have you tried reinstalling the app?

  Which model of iPad do you play on?

  Please note that iPad 1, iPad 2 and iPad Mini 1 are no longer fully compatible with our games:https://care.king.com/en/blog/article/important-information-regarding-devices 

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  Tracy-7 Posts: 368

  February 2018

  Hi Lisa, and Traci !! Just got word that this issue has been sent for a fix, should be done in the next couple of days. Thank you, and good luck !!! 

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  Traci_Bills Posts: 3

  Level 1

  February 2018

  I uninstalled the game and reinstalled yesterday and it's working fine now.. 

  I play on a first generation IPad. I log I. With Facebook, so my progress was restored. Thanks 

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