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I can purchase gold bars on other games but not on Alpha Betty Saga. Why?

Patsyk
Patsyk Posts: 2

Level 1
in Support

why won't purchase go through for alphabetty saga. it keeps telling me to try again

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Answers

  • Cezdiamond
    Cezdiamond Posts: 6,498

    Hi Patsyk- Thanks for posting on King Care. I am really sorry that you have been experiencing a problem making purchases in AlphaBetty Saga. 

    Please could you try these steps and let me know how you get on? 

    - First, we have to force close the Apps. to do this double click the home button and a scroll menu will appear.

    - Swipe each open app up off the screen.

    - Next please follow this chain. Settings>Apps/App Manager>Game>Clear Cache.

    - From here you will see an option to scroll across and choose ''All'' - once there find Google Play Store then Clear Cache.

    - Finally please turn off your device and leave it for two minutes.Turn the device back on and try to make a purchase again. 

    Thanks! 

    Flag · Helpful Sweet Love Haha
  • Patsyk
    Patsyk Posts: 2

    Level 1

    Hi Patsyk- Thanks for posting on King Care. I am really sorry that you have been experiencing a problem making purchases in AlphaBetty Saga. 

    Please could you try these steps and let me know how you get on? 

    - First, we have to force close the Apps. to do this double click the home button and a scroll menu will appear.

    - Swipe each open app up off the screen.

    - Next please follow this chain. Settings>Apps/App Manager>Game>Clear Cache.

    - From here you will see an option to scroll across and choose ''All'' - once there find Google Play Store then Clear Cache.

    - Finally please turn off your device and leave it for two minutes.Turn the device back on and try to make a purchase again. 

    Thanks! 

    thanks but that didn't work
    Flag · Helpful Sweet Love Haha

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