Lost Progress

6098980029 · April 2019

I lost my progress when I switched to a new device. Can I get it back??

abe_coffee · April 2019

yes ... your progress is stored on any device you use

and ... when you login using facebook your progress is stored too

sometimes it takes awhile for devices to sync up with the 'facebook' progress

when you login successfully using facebook ... you will see icons of your friends along with their scores when you play a level

6098980029 · April 2019

It’s been over 24 hours and nothing

abe_coffee · April 2019

options:

1) wait for it to sync up on its own

2) you and I can try to login to ABS through facebook

3) we may need @Crazy_Cat_Lad to lend a hand

abe_coffee · April 2019

one other option ... try using your old device until this is resolved

6098980029 · April 2019

Thanks. I have my old device to a friend and wiped it clean so unfortunately not an option.

abe_coffee · April 2019

while we are waiting for someone to look at your account ...

we can see what happens when trying to log in to facebook ...

start your new device ...

look for the green 'Play' button ...

below the green button is a blue button ... does it read 'My account' ... or does it have your ABS login name?

if it reads 'My account' then click on 'My account' ... below "Already have a King account?" click on "LOG IN"

... DO NOT 'REGISTER WITH FACEBOOK' ...

please tell us what happened ... sorry the images are reversed below ...

Crazy Cat Lad · April 2019

Your game is saved on a King account with the same email you are using here in the Community.

The game is on level 272, but if you were on a higher level, please let me know which one and I will manually move you up where you were.

Cheers!

6098980029 · April 2019

I was at 472 before I switched devices. THANK YOU SOOOO MUCH!!!!

Crazy Cat Lad · April 2019

Cool! I have now corrected the progress back to 472 in your game.

Have a Mice weekend!

6098980029 · April 2019

You’re the best!!! Thank you sooo much! Have a great weekend!!!

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