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lost 7 or 8 levels that i have already completed and connection error

gagcas
gagcas Posts: 3

Level 1

for the last week and a half i have complete connection lost messages.  whether its trying to log into game on android phone AND tablet, or i cant make any purchases from the store for boosters.  it keeps saying no connection, connection lost try again later etc.  i finally got to connect to king but i now have lost levels i have already completed.  i am now back to where i was before the connection issues started and not syncing.  i am now back to level 695 and was at least to 701/702.  ive already tried deleting app, clearing cache, deleting fb then logging into game etc.  the levels i now have to replay are someonf the hardest i had to do and will take me forever to get back thru.  ID# 1050183610

Answers

  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,124
    Hi @gagcas and welcome to our Community!

    Could you let me know what device you play on? The make and model so I can take a closer look at this. For example iPhone7 and iOS 12 or Samsung Galaxy 9 and Android 7.

    Is the game connecting correctly to Facebook now, so it's connected to your account correctly?
  • gagcas
    gagcas Posts: 3

    Level 1

    hi it has been taken care of already.  support fixed for me   thank u
  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,124
    edited July 2019
    @gagcas

    OK, great! 

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