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  • Dracola
    Dracola Posts: 6

    Level 1
    Hello
    My English is pretty bad I hope you still understand what I mean:
    I have not reinstalled the game because I have no backup and at level 1 I will not start again.
    I can not use the gold coins I have. I can not buy anything in the shop anymore.
  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,124
    If you haven't had the game saved on Facebook or a King account, I am able to manually restore the game after you reinstalled it.

    Please reinstall and then as soon as the game is back connected to your Facebook or a King account, let me know your Game ID and the level you were on and i will put you back there. 
  • Marcella_UX
    Marcella_UX Posts: 59
    @Crazy Cat Lad
    I'm having the same issues - "Connection Error".

    I cannot connect to Facebook or King to log in for about a week now - and I can't save my progress.

    My customer ID For Alpha Betty is 1196525023. 

    Please let me know procedure (delete, reinstall? and when it will be restored.). This is my favorite game!
  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,124
    Hi @Marcella_UX ! 

    Sorry for a late reply.

    Have you tried reinstalling the app? If not, please do that and if you lose any played levels, just let me know what level you were on and I will manually restore the game for you. 
  • Marcella_UX
    Marcella_UX Posts: 59
    Hi Crazy Cat Lady - I have purchased Gold bars too. Can I send you screen grabs of everything so I can get it all restored? Thank you so much for your reply and help with this. And no, have not reinstalled as I had the same issue with another King game and lost everything and did not take screen grabs. 

    Appreciate the support and assistance! 

    Marcella
  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,124
    Hi @Marcella_UX !

    Don't worry, I can find all details with the Game ID number.

    Just let me know when you have deleted and reinstalled the app and if you lost any levels or items.


  • Marcella_UX
    Marcella_UX Posts: 59
    @Crazy Cat Lad
    First of all, so sorry, you're a LAD not a Lady. 

    Second, I deleted, restarted phone and reloaded the app. All my gold bars and everything came up EXCEPT for my level. It shows I'm on 412 - BUT I'm really on 429. If I could be restored to 429 I would be very grateful!

    Thank you again for all your help. I very much appreciate it!

    Marcella
  • Marcella_UX
    Marcella_UX Posts: 59
    @Crazy Cat Lad
    Also - I have 3 emails/lives from other players when I log in with my king.com account. Thank you!
  • Marcella_UX
    Marcella_UX Posts: 59
    @Crazy Cat Lad
    I have reinstalled the game and I need to have my level set to 429. My customer ID For Alpha Betty is 1196525023 - Here is a screen grab from BEFORE I deleted and reinstalled the app.

    Thank you! Marcella
  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,124
    Hi @Marcella_UX !

    Sorry for a late reply on this. 

    I have moved you back to level 429 in your game now.

    I am not able to restore the Lives though, but I added 10 Gold Bars to your game so you can buy a new set of 5 Lives when you're out of Lives the next time. 


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