Quests require hard levels, but there aren't any

Wampirze

I have the same problem. The is any solution of that?

Lady_Choo

I am tagging @MarkHawk again, but it’s been Christmas break and the community managers have taken some much needed time off. He will see the tags, but I bet he has quite a few lol. The issue is originally there was only normal and hard levels on mobile. Now for whatever reason all the hard levels have been changed to super hard...but the quest system hasn’t been altered. He will look into it though and if necessary prod the studio  

bjkeough

My son's account still has the hard levels.... I'm stuck with super hard, ugh.

Lady_Choo

bjkeough said:

My son's account still has the hard levels.... I'm stuck with super hard, ugh.

 I'm not sure if its a recent change which can take a while to filter through accounts, or a test. I think Rancid has locked @MarkHawk up or the studio are holding him hostage before they tell him lol. He will appear at some point though I am sure  

MarkHawk

Hi guys,

Thanks for telling.

I'll escalate this to the guys in the game studio.

Thanks if you can provide the following details:

Are you using Android or iOS?
Which version of the game are you using?

I'll gather your feedback and update you once I know more.

- Mark

sphinges

Android 5.10.12

sphinges

Android 5.10.12

RaychyD

I have the same issue.
I am using an iPhone 7+ fully updated. 
Game is updated to the latest available.
Are you any closer to a solution?? 

MarkHawk

Hi guys,

I've heard back from the game studio. They are aware of the issue - the hard levels were removed a while back and the plan was to also remove the quests. The issue is on the to-do list and the work-around (although it's not perfect) is to refresh the quests using the little icon to get a new one. 

RaychyD

The problem with refresh is it takes maybe 24 hrs until you can refresh again. I sometimes get the hard level quest immediately after refreshing but for a greater number of levels. There are other issues too like the treasure quests that never arrive. Maybe if there’s no fix for the problem they should take the time limit off for the refresh? That’s my suggestion anyway as I could be content dealing with the problem in that way.