Problem with prizes

Lady_Choo

Did you get an automated reply when you emailed them?

LucyOliviaLewis

This is still happening to me with the harvest rush and I have not received about 6 or 7 boxes now 😔 Is this just me or are others still having issues? I have contacted customer support but awaiting a reply 😞

Lady_Choo

I haven't heard anything I don't think. We can ask @QueenB though, did you try the troubleshooting?

LucyOliviaLewis

Yes, I've tried all the trouble shooting. I'm getting other boxes just not receiving the harvest rush ones.

stan1981

@LucyOliviaLewis

yes, I do encounter several harvest rush 1 after another recently... all is about 1 day event ...

only top 3 will be reward booster...

n I do have them all... although I just win only like a few

so in ur situation, ur box don’t open for all the 7 times u won ???

LucyOliviaLewis

No it doesn't. It appears but disappears without letting me collect it

QueenB

Player Support is having a backlog so I can't really helps speed up the process. Maybe if we had more details, like screenshots, so everytime you complete a target and get a pop up, take screenshots and save it (if possible). This way we can provide more details that can help with the investigation.

@007jayc do you still want the game to be reset back to 1 or are you good with your progress now? It looks like the system could not connect to your game so that is why it hasn't been reset.

LucyOliviaLewis

I'll try and take a screenshot but it dissappears so quickly I don't know if I can. Thanks for your help though 😊