I didn't get my first 3 (I think) Harvest Wins, but then I got 1. But the next Harvest Rush I didn't get the prize when I won. I clicked to collect and it took me to the Level screen instead.
Hi guys, sorry to hear you've had issues with the prizes but I am afraid this needs to be reported to the Player Support team here since we are unable to replace any missing items.
Please make sure you specify the feature/special event that did not pay out the rewards so Support can report this to the studio and include your User ID so they can locate your game records.
It's good you remember that, but no, I gave up on that. They were supposed to reset me back to level 1. As of right now they haven't done anything with that since the last time you posted on it. So I'm done with player support. My levels can stay were they are as it doesn't matter anymore. It's seems strange to me that only a few people that won in Harvest Rush didn't receive the prize for winning, and it happened multiple times for me. But whatever.
Did you get an automated reply when you emailed them?
Keep social distancing 🥕 Stay Local no trips to Barnard castle! 🥕 Protect your loved ones 🍓 Hands face space 🍓 ⭐Stars follow the sun, there is beauty and light to be had even in the darkest day. They will rise again.⭐ New contest! 🍓 Win boosters in the Farm Heroes area 🍓 Farm heroes addict collecting cropsies since 2013.
This is still happening to me with the harvest rush and I have not received about 6 or 7 boxes now 😔 Is this just me or are others still having issues? I have contacted customer support but awaiting a reply 😞
I haven't heard anything I don't think. We can ask @QueenB though, did you try the troubleshooting?
Keep social distancing 🥕 Stay Local no trips to Barnard castle! 🥕 Protect your loved ones 🍓 Hands face space 🍓 ⭐Stars follow the sun, there is beauty and light to be had even in the darkest day. They will rise again.⭐ New contest! 🍓 Win boosters in the Farm Heroes area 🍓 Farm heroes addict collecting cropsies since 2013.
Player Support is having a backlog so I can't really helps speed up the process. Maybe if we had more details, like screenshots, so everytime you complete a target and get a pop up, take screenshots and save it (if possible). This way we can provide more details that can help with the investigation.
@007jayc do you still want the game to be reset back to 1 or are you good with your progress now? It looks like the system could not connect to your game so that is why it hasn't been reset.
Answers
- Report
0 · Helpful Woah! Sweet Love HahaPlease make sure you specify the feature/special event that did not pay out the rewards so Support can report this to the studio and include your User ID so they can locate your game records.
Thanks
👉 Refer a Friend to Farm Community and get Rewarded! 🎁
🍬 Play Candy Crush Saga 🍭 Play Candy Crush Soda Saga 👫Play Candy Crush Friends Saga
🤼♀️ Play Candy Crush Jelly Saga 👩🌾 🍓Play Farm Heroes Saga
- Report
0 · Helpful Woah! Sweet Love HahaI'll not even waste my time with player support as they haven't fixed anything for me as of yet.
- Report
0 · Helpful Woah! Sweet Love HahaWhat is it that they haven't fixed for you @007jayc? Is it the lost Boosters that you reported before?
If yes, as you may know, Boosters that has not been purchased do not get replaced when lost so they are unable to support you with that.
👉 Refer a Friend to Farm Community and get Rewarded! 🎁
🍬 Play Candy Crush Saga 🍭 Play Candy Crush Soda Saga 👫Play Candy Crush Friends Saga
🤼♀️ Play Candy Crush Jelly Saga 👩🌾 🍓Play Farm Heroes Saga
- Report
0 · Helpful Woah! Sweet Love HahaIt's good you remember that, but no, I gave up on that. They were supposed to reset me back to level 1. As of right now they haven't done anything with that since the last time you posted on it. So I'm done with player support. My levels can stay were they are as it doesn't matter anymore. It's seems strange to me that only a few people that won in Harvest Rush didn't receive the prize for winning, and it happened multiple times for me. But whatever.
- Report
0 · Helpful Woah! Sweet Love HahaDid you get an automated reply when you emailed them?
Keep social distancing 🥕 Stay Local no trips to Barnard castle! 🥕 Protect your loved ones 🍓 Hands face space 🍓
⭐Stars follow the sun, there is beauty and light to be had even in the darkest day. They will rise again.⭐
New contest! 🍓 Win boosters in the Farm Heroes area 🍓
Farm heroes addict collecting cropsies since 2013.
- Report
0 · Helpful Woah! Sweet Love HahaThis is still happening to me with the harvest rush and I have not received about 6 or 7 boxes now 😔 Is this just me or are others still having issues? I have contacted customer support but awaiting a reply 😞
- Report
0 · Helpful Woah! Sweet Love HahaI haven't heard anything I don't think. We can ask @QueenB though, did you try the troubleshooting?
Keep social distancing 🥕 Stay Local no trips to Barnard castle! 🥕 Protect your loved ones 🍓 Hands face space 🍓
⭐Stars follow the sun, there is beauty and light to be had even in the darkest day. They will rise again.⭐
New contest! 🍓 Win boosters in the Farm Heroes area 🍓
Farm heroes addict collecting cropsies since 2013.
- Report
0 · Helpful Woah! Sweet Love HahaYes, I've tried all the trouble shooting. I'm getting other boxes just not receiving the harvest rush ones.
- Report
1 · 1Helpful Woah! Sweet Love Haha@LucyOliviaLewis
yes, I do encounter several harvest rush 1 after another recently... all is about 1 day event ...
only top 3 will be reward booster...
n I do have them all... although I just win only like a few
so in ur situation, ur box don’t open for all the 7 times u won ???
Stan
- Report
0 · Helpful Woah! Sweet Love HahaNo it doesn't. It appears but disappears without letting me collect it
- Report
0 · Helpful Woah! Sweet Love HahaPlayer Support is having a backlog so I can't really helps speed up the process. Maybe if we had more details, like screenshots, so everytime you complete a target and get a pop up, take screenshots and save it (if possible). This way we can provide more details that can help with the investigation.
@007jayc do you still want the game to be reset back to 1 or are you good with your progress now? It looks like the system could not connect to your game so that is why it hasn't been reset.
👉 Refer a Friend to Farm Community and get Rewarded! 🎁
🍬 Play Candy Crush Saga 🍭 Play Candy Crush Soda Saga 👫Play Candy Crush Friends Saga
🤼♀️ Play Candy Crush Jelly Saga 👩🌾 🍓Play Farm Heroes Saga
- Report
2 · 2Helpful Woah! Sweet Love HahaI'll try and take a screenshot but it dissappears so quickly I don't know if I can. Thanks for your help though 😊
- Report
0 · Helpful Woah! Sweet Love Haha