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Level freezes when Companion gets activated! FIXED on version 5.32.8!!!

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Answers

  • stan1981stan1981 Posts: 3,417 Legend
  • Hey! Would you like to give us your opinion?

  • Cathy_MarcellusCathy_Marcellus Posts: 0 Newbie

    I am stuck on can not get onto level 2502.ย  All other previous levels I can play and play over and over again.ย  I completed level 2501 with 3 stars.

    All other games candy crush etc no problems.ย 


    I am playing on my PC and laptop same problem.


    Any fixes on the way.

  • stan1981stan1981 Posts: 3,417 Legend

    R u using HTML format? Or u got phone device ?

    check whether r u on latest version...

    Regards,ย 
    Stan
  • piaanderssonpiaandersson Posts: 693 Level 5

    @Cathy_Marcellus I guess that you play on king.com. There are problem there whit some levels, 2502 are one of them. And the problem has been for about 2 weeks now. They say they working on it but there is no time said when it supposed to be fixed.

    There are a special thread about that. Farm Heroes Saga keeps telling me to reload on king.com. REPORTED TO THE STUDIO.

    https://community.king.com/en/farm-heroes-saga/discussion/278082/farm-heroes-saga-keeps-telling-me-to-reload-on-king-com-reported-to-the-studio/p1

    You write that you play on computer. If you have windows 10 you can try to install the app from the store. Or if you have mobile, istall the app there and play. Or if you have facebook try to play there. Otherwise just wait until they have fixed king.com.

  • stan1981stan1981 Posts: 3,417 Legend

    untick the animal box and try again

    Regards,ย 
    Stan
  • PummyRajPummyRaj Posts: 12,799 Superstar

    OK @tiotiote Hopefully, the Road Block issue will be cleared soon enough for you to continue your game again!!

    I would like to request you to go to this main thread about the same issue where others have also posted their comments -----> ย "Road Block Issue"ย  and post your comment along with the details of (1) Your Device and (2) you are logged in through Facebook.


    Since I am redirecting you to the main discussion, this thread needs to be closed as the team would like to keep all the details in a single place.

    Thank you for your patience and understanding! Have a farmtastic week ahead ๐Ÿ“ ๐Ÿ…


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  • PummyRajPummyRaj Posts: 12,799 Superstar

    Hello Stan,

    The player has already waited at the Road Block for 4 days!!

    If the issue occurred because of the single star on the Rancid level, the Road Block would have been cleared on the 4th day!

    So, beating Rancid level with 2 stars and getting the key is not a solution for all the "Road Block" issues!!


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  • PummyRajPummyRaj Posts: 12,799 Superstar

    Hello @ZulmiraBaptista Hearty Welcome to our friendly King Community ๐Ÿค—

    First of all, Thank you very much for coming back and posting your question in English to help us understand the issue in your game ๐Ÿ‘๏ธ


    1) With regards to the game on your Computer: If you are using Companion, that game is getting frozen as soon the Companion gets activated. It means, once you collect the Cropsies that the Companion needs, the game is being stuck. Fix is on the way! But, until then ONLY work-around is not to use the Companions. Then your game will work fine.


    2) With regards to the game on your Mobile:: Can you please give more details about the issue? What is happening with your game? Are you not able to the game at all OR is it some of the levels? Is it only the Farm Heroes game that you are having this issue?

    The more details you can provide, the better it would be for us to assist you with any remedy.


    Please post your reply by typing in the blank dialogue box located below.

    Talk to you soon! Have a great rest of the day/evening!


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  • PummyRajPummyRaj Posts: 12,799 Superstar

    Hello @Cathy_Marcellus Hearty Welcome to our friendly King Community ๐Ÿค—

    I am very sorry to hear about the issue in your game!!


    If you are playing on King.com and seeing the pop-up "Something went Wrong, Please reload", please head over to this main thread where other players have posted about the same complaint ----> "Something Went Wrong on King.Com"

    Please go to that above link (by clicking on the Green fonts) and post your complaint, along with your device details.


    The Farm Team would like to keep all the details in a single discussion thread. Hence, this post will be closed now to avoid confusion!

    Thank you for understanding! Have a great week ahead ๐Ÿ“


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  • PummyRajPummyRaj Posts: 12,799 Superstar


    Hello @ejgreene A Warm Welcome to our friendly King Community ๐Ÿค—

    Your level froze after first 20 Strawberries were collected because, that's when your Companion was activated and instead of helping you with the level, it froze the game!!

    And, yes! The issue was already reported to the Farm game Studio and they were working on a fix. Some of us have received it already and hence, our game is not freezing anymore. Hopefully, all the players will receive the fix within next 2 days!!


    Here is the main discussion thread about the issue ---> "Freezing Issue WITH Companion" Please go to this thread (click on Green fonts) and keep an eye on it to check for the updated on the issue. If you do not see any improvement in your game, please post again in above thread itself.


    Since I am redirecting you to the main thread, this post will be closed to lessen the confusion!

    Thank you understanding! Have a great rest of the day and a wonderful week ahead! ๐Ÿ“ ๐ŸŽ


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  • PummyRajPummyRaj Posts: 12,799 Superstar
    edited February 2020

    Hello @yara2008 Hearty Welcome to our friendly King Community ๏ปฟ๐Ÿค—

    ๏ปฟThere has been an issue with "Companions" from past few days! As soon as the Cropsies activate the Companion, the game is freezing! And, I am sorry to know that you are also experiencing this glitch!!


    Did you try to play the game without any Companion? If not please do so and see if the issue still persists!!

    If you are having the issue because of the Companions itself, please head to this main discussion thread to keep an eye on the updates about the issue ---> "Level Freezing WITH Companions". If you would like, you can post your comment there ๐Ÿ‘๏ธ

    Since I am redirecting you to the actual discussion, I will close this thread to avoid confusions.

    Thank you for your patience and understanding! Have a wonderful week ahead ๏ปฟ๐ŸŒบ


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  • PummyRajPummyRaj Posts: 12,799 Superstar
    edited February 2020

    Hello @rosee_49 Hearty Welcome to our friendly King Community ๐Ÿค—

    There has been an issue with "Companions" from past few days! As soon as the Cropsies activate the Companion, the game is freezing! And, like my friend @Rancid mentioned above, the issue in your game sounds like the Glitch with Companions!

    Please play a level without using the Companions and check if your game works!!


    If you are having the issue because of the Companions itself, please head to this main discussion thread to keep an eye on the updates about the issue... because, the fix on it's way --->ย "Level Freezing WITH Companions". If you click on those Green Fonts, you can open that discussion thread and you can post your comment there if you would likeย ๐Ÿ‘๏ธ

    Since I am redirecting you to the actual discussion, I will close this thread to avoid confusions.

    Thank you for your patience and understanding! Have a wonderful week ahead ๐ŸŒบ


    Signature - Superstar new 2020 FHS exp FINALpng
  • PummyRajPummyRaj Posts: 12,799 Superstar

    Hello @mjp17 Hearty Welcome to our friendly King Community ๐Ÿค—


    If you are having the issue because of the Companions itself, please head to this main discussion thread to keep an eye on the updates about the issue... because, the fix on it's way --->ย "Level Freezing WITH Companions". If you click on those Green Fonts, you can open that discussion thread and you can post your comment there if you would likeย ๐Ÿ‘๏ธ


    This thread will be closed now as you are being redirected to the main thread, as the team would like to keep all comments in a single place to lessen the confusion!

    Thank you for your patience and understanding! Have a wonderful week ahead ๐ŸŒบ


    Signature - Superstar new 2020 FHS exp FINALpng
  • IdamairIdamair Posts: 0 Newbie

    I have been playing this level for more than a week now, i thought that the problem is just on my mobile phone, but when i tried playing the game on desk top, I have encountered the same problem. What is causing this and how can you help me overcome this problem?

  • Crazy Cat LadCrazy Cat Lad Posts: 8,775 Community Manager

    @Femmie03 @christine88 Did you see my comment above? Please check it here if you didn't see it!



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