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Level freezes when Companion gets activated! FIXED on version 5.32.8!!!

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Answers

  • Chicken_SlayerChicken_Slayer Posts: 13,252 Superstar
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  • PummyRajPummyRaj Posts: 12,799 Superstar

    Hello @hiluxfautras Hearty Welcome to our friendly King Community 🤗

    I am sorry to hear about the issue in your game!! Unfortunately, this issue has been affecting some of the players from a while. It has been reported to the Farm Team Studio team and they are looking into it and working hard for a fix!


    The ONLY work-around we have to continue playing the game is to install the App on a Mobile Device OR if you have Windows 10, download the game through Microsoft Store and play the game. On both these platforms, we do not have the "Road Block" issue.


    If you do not want to do either of those, then can you please head to the main thread by clicking on this link (click on Green fonts) ---> "Road Block Issue" and post your complaint there? The details you will have to post in that thread are ---> (1) Your Device (2) Are you logged in through Facebook OR Kingdom account (3) Your user ID number


    ** Since I am redirecting you to the main discussion, this post will be closed now!


    Thank you very much for your patience and understanding! Hope the issue resolves soon! Have a wonderful weekend 🌸


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  • PummyRajPummyRaj Posts: 12,799 Superstar

    Hello @SFHL Hearty Welcome to our friendly King Community 🤗


    The FIX for this issue is coming soon and till then, the only work-around we have is "not to use" companions.

    Please head to this main thread to keep an eye on the update about the issue, and / or to read comments by players who had/having the same issue ---> "Freezing Issue WITH Companions"

    I will close this thread now since I am redirecting you to the main thread (click on Green fonts above) also, because the team would like to keep all the complaints in a single place.

    Thank you for understanding! Have a goof rest of the day/evening! 🌸


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  • LyndaS223LyndaS223 Posts: 1 Newbie

    level 1105 on Farm Heroes freezes each time I try to play it, other ones are working can you fix it?

  • PummyRajPummyRaj Posts: 12,799 Superstar

    Hello @LyndaS223 Hearty Welcome to our friendly King Community 🤗

    I am sorry to hear about the issue in your game! Can you please clarify something for me...


    1) Is your game freezing after playing for few moves;

    2) OR once you hit on "Play", are you seeing the frozen screen with "Something went wrong, please reload" screen? If so, are you playing on King.com?


    Please post back and let me know these details, so that I can guide properly! You can simply type your reply in the empty dialogue box provided below.

    Talk to you soon! Have a nice day/evening!


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  • rosee_49rosee_49 Posts: 1 Newbie


    After I make a few moves my board freezes up. I have been playing this level for several days, but the freezing started yesterday. Can you help

  • RancidRancid Posts: 1,279 Game Expert

    Hi @rosee_49 and welcome to our friendly forums. First, we will need a bit more information on this. One of the known issues is that if you bring a companion into a level, the game will freeze once activated. Make sure all companions are unchecked and try again.



  • LyndaS223LyndaS223 Posts: 1 Newbie

    I just restarted the computer and its still doing it, I start the game and it plays as normal, it doesn't "say something went wrong, please reload" it just stops and you cant click on anything. sometimes I have only used a few moves and just then I used all but 5 moves before it stopped. I'm going through Facebook using Google Chrome so should be good. Never had this problem before.

    I shut it down and open it again and it does the same thing over and over for each game.

  • carlylynncarlylynn Posts: 0 Newbie

    Every time I’ve tried to play level 1719 on farm hero saga it keeps freezing in middle of game - I’ve restarted phone, deleted and resintalled app, it still keeps doing it but I can play any other levels no problem. I took snapshots of 2 of the times I tried but I’ve actually attempted it more then a dozen.


  • stan1981stan1981 Posts: 3,417 Legend

    Yes. This is a known issue.

    don’t bring any animal/companion for this level

    try again

    Regards, 
    Stan
  • yara2008yara2008 Posts: 0 Newbie

    Level 2298 always freeze after 2, 3 or 4 moves.

  • stan1981stan1981 Posts: 3,417 Legend

    Don’t bring any animal/companion for this lvl.

    try again !!!

    Regards, 
    Stan
  • stan1981stan1981 Posts: 3,417 Legend

    Can u clear 2526 with 2*?

    Regards, 
    Stan
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