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rogerkockrogerkock Posts: 25 Level 2
Farm heroes saga level 2100 if I win a prize at the harvest spurt I never receive the gift and always the message that the wifi connection is gone but not at all Is that happened several times how can this


  • bearwithmebearwithme Posts: 7,218 Superstar
    edited February 21
    Hello @rogerkock and welcome to our wonderful King Community.  I will have this thread moved to Farm Heroes - you accidentally posted this in Candy Crush Friends.

    So are you talking about Harvest Rush (currently we need to collect suns) and you end up in either first, second or third place but don't get your prize?  Can you take a screenshot of the notice stating you won Harvest Rush and post it in a comment below?
    The game needs a strong and steady internet connection and if the game detects a dip in signal strength or an interruption of the signal, it will automatically assume you are playing offline and certain functions are not available when playing off line.  So even though you can do other things on the internet, that game thinks you are not connected.

    Try these few simple steps and see if it can resolve your problem:
    Clear your cache. The way to do this is slightly different depending on the platform and software you are using, but you should be able to use the internet to find out how to do that if in doubt.

     Check your app update - App developers are giving their best to deliver a great experience to the users, which is why they are constantly working on improvements. If users complain about the issue, including freezing and crashing, developers will fix it with an update. That is why it is essential to regularly update all your apps or at least the ones you use daily.

    Finally, shutdown the platform you are playing on for at least 20-30 seconds.  Usually by doing these simple steps you can clear up a temporary problem you may be experiencing.

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  • rogerkockrogerkock Posts: 25 Level 2
    This is what I see in farm heroes saga level 2131
  • PummyRajPummyRaj Posts: 9,510 Superstar

    Hello @rogerkock It is nice to see you again 🤗

    Just following up about the issue you are having in the game!

    Since it has been more than 2 weeks, is the issue solved now? Are you able to play the game without any interruption and the message of "no connection"?

    Please let us know if you need further assistance!

    Thank you for your patience and understanding! Keep having fun in your game(s)! 🍓 🍏

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