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Hi @missy_jarrell and good day to you.
Are you referring to the account to sign in to this Community? If yes, I had that issue before and I have no choice but to recreate another account 😔using diff email and password as I couldn't get any help from the Support team to recover my password for the initial account that I've signed up.
Hope my insights helps you resolve the issue 🙂
Thank you @Diamond Lim for the mention ❤️