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The New king.com
piaandersson
Posts: 1,032 
in Support
@QueenB I discovered yesterday that they have changed king.com so it no longer runs on flash player, at least from what I see. So now it looks like my game in the phone. But there is one or maybe two things missing from what I see. That is event and quest. You have the area but it is only having the coming soon sign there.
I have tried to get the quest to come by playing levels. First I tried to play when I was logged in. Played from 1 up to level 30. Didn´t changed anything. Then I played whitout loggin in. Played from 1 up to level 41 then logged in. But didn´t got the quest.
When it comes to event, I don´t know if that also are missing because the event that are at the moment are the golden egg.
When it comes to the quest. I don´t know if this in king.com is one thing of it´s own or if it is a part of a general problem because there is a couple of other players that say they now missing quest. One play on ipad and one on laptop, I think that is on windows 10 app but not sure.
The two other thread that have about missing quest is. Lost my scroll-back (that one is laptop). A comment in that thread says about missing quest. And the other thread are disappearing quest. (that one is on ipad) and in that thread from what I understand it should already be reported.
But could you check if this on king.com is the same problem that already should been reported. If not could you report this on king.com because since the king.com changed you need the quest to get beans.
And also say that I think it is great that they have changed so you can play on king.com.
.https://community.king.com/en/farm-heroes-saga/discussion/323858/lost-my-scroll-back-on-fhs
.https://community.king.com/en/farm-heroes-saga/discussion/324145/disappearing-quests
Answers
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I think I stated that I have had the same problem a couple of times in another topic. The first thing that I will state is that you won't get your quests by playing the first 24 levels whilst you are logged in. I have tried that and each time it failed. I only ever got them back by playing the first 24 when logged out. But as you have said, you tried both and got nothing. The critical thing is that you have an internet connection before, during and after you play level 23. Your game needs to connect to the King server for it to appear. While you (and I as well) play on a mobile device, the connectivity can drop out for various reasons, including the quality of your wifi connection and general internet traffic in your area. I live literally across the road from a university which has over 17,000 students. Can you imagine the congestion during study hours? A connection is impossible. So log out again and make sure you have a stable connection.
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Just so it is perfectly clear, log out, force stop, clear cache and once you finish level 23, your first quest will appear. Which is complete level 24. If it doesn't appear, make sure you have an internet connection and start again. It hasn't always worked first time for me, but eventually it has worked.
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Hello dear @piaandersson A Very Happy Sunday to you 🤗
While playing the game on PC / Laptop -- we do not receive any quests at all. There is no bug nor it was a miss.
This has been the same from long time. Although, we see "Coming Soon" -- there are / will be no events OR Quests for us to play, either on King.Com OR on Facebook.
The Studio is aware about this and also is looking into the ways on how to bring the Quests & Events to the PC players also. But, no luck yet.
And with regards to both the threads you have shared in your opening post (1) Lost the Scroll Back and (2) Missing Quests, were already reported to the Farm Game In-charge 👍️ Once the weekend is over, we should be able to receive an update from the Farm Studio about both these issues and few more.
And unfortunately, "Disappearing Quests" (on mobile devices) is not a new issue, but a recurring one. The players who are experiencing this issue / coming to here to post their complaint are increasing.
Hope this answers some of your questions and clarifies. Please let me know if I can be of further assistance.
Have a wonderful rest of the day and great week ahead 🍓 🍓 🍓
P.S: In the thread with "lost the scroll back", the player "EggCracker" is discussing about multiple issues they are having in their game.
