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Challenges start and Account Issue

LeandroHoldeferLeandroHoldefer Posts: 7 Level 2

I looked in several places and found no answer.

A new team format is available. WHEN WILL CHALLENGES START?

I set up a team to have fun with my grandchildren, but the account of one of them is stuck in a team of the old format. WHEN WILL THIS BE SOLVED?

Answers

  • headoperationsheadoperations Posts: 4,450 Level 5

    Has that user updated their app. If they haven’t, that may be why they are stuck in the old format.

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  • Hey! Would you like to give us your opinion?

  • PummyRajPummyRaj Posts: 14,204 Farm Moderator

    Hello @LeandroHoldefer πŸ€— A Warm Welcome to our Wonderful Farm King Community!

    I am sorry to hear about the issue in your grandson's game! Can you please clarify if they are playing on a mobile device OR on a PC?

    The issue with Teams was fixed yesterday, and they should work well on platforms. If they are on PC, please ask them to log out of the game (Facebook OR King.com) and re-open the Browser.

    If they are on mobile device, please check if there is a new update available to install. If the situation does not improve even after updating to the new version OR you do not see the new version at all, please let me know.


    TO post back, you can simply type your reply in the box given below to my comment.

    Hope to talk to you soon. Have a Farmtastic rest of the day and a great week ahead πŸ“ πŸ“


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  • LeandroHoldeferLeandroHoldefer Posts: 7 Level 2

    I just looked and his account is still in the old team format. We played on a pc.

    I looked at the other account and there is no challenge available.

  • PummyRajPummyRaj Posts: 14,204 Farm Moderator

    Hello again @LeandroHoldefer πŸ€—

    When you were saying "Old Team Format" -- by any chance, were you addressing to "Honey Harvest" team -- in which, all the points we collect are counted as "Honey Pots"?


    The "Teams" feature was released only about 10 days ago. It will take a bit more time for all the players to receive it. We have to be little more patient with this.


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  • LeandroHoldeferLeandroHoldefer Posts: 7 Level 2

    Yes, talking about honey pots format.

    That account started a new team only 4 days ago. I will wait and see what happen.

  • LeandroHoldeferLeandroHoldefer Posts: 7 Level 2

    Over 1 month waiting for a solution and... nothing.

    Great job liars.

  • PummyRajPummyRaj Posts: 14,204 Farm Moderator


    Hello @LeandroHoldefer πŸ€— Hearty Welcome Back to our Farm Community!

    I am sorry to know that you still have not received the "Teams" feature! We had the news that the Farm Studio is sending this feature to few groups of players at a time.

    I am wondering that would be the reason your Grandchild might not have had the feature yet! Unfortunately, even the Farm Studio won't know which players will be receiving the event in the next batch!

    If you can give me your Grandchild's game ID number, I will try to find out if our Farm In-charge knows any update!

    Hope to talk to you soon! Have a great rest of the weekend and a wonderful week ahead πŸ“ πŸ“ πŸ“


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  • LeandroHoldeferLeandroHoldefer Posts: 7 Level 2

    12499207229

    12498974805

    12049765947

    9287705783

    1870281578

  • PummyRajPummyRaj Posts: 14,204 Farm Moderator

    Thank you for providing Game ID numbers.

    You gave multiple ID numbers! Can you please tell me which one is your Grand child’s?


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  • LeandroHoldeferLeandroHoldefer Posts: 7 Level 2

    last 2 IDs are mine. The other 3 are from grandchildren.

    The ID that was in the old team format I have already solved.

  • PummyRajPummyRaj Posts: 14,204 Farm Moderator

    Thanks a lot dear @LeandroHoldefer πŸ€—

    Will get back to you when I get some information πŸ‘

    Please bear with me as it might take a while for me to find the needed details πŸ™πŸΌ


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