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Need my game analyzed by the Devs.

Geraldine_TaylorGeraldine_Taylor Posts: 17 Level 2
edited August 5 in Support

I am having trouble with my game not keeping an accurate account of my daily gifts. Each day I get gifts and the next day they are gone. I started playing this game through Facebook. I then changed and started playing this game on Gameroom. When Gameroom ended, I went back to Facebook and now I am having trouble.. I have gone through several steps, such as synchronizing my game. I have even deleted the game on Facebook and downloaded it again. I have turned off the sound every day because for some reason the game does not recognize my settings. I turned off the help setting at beginning of installation years ago and now it constantly pops up on my screen. I am on level 526 and I hardly need any pointers. I have all system requirements, my Facebook login is up to date. Could one of the Devs take a look at my game to please fix it?

Comments

  • PummyRajPummyRaj Posts: 14,716 Farm Moderator

    Hello @Geraldine_Taylor πŸ€— Hearty Welcome to our Wonderful Farm King Community!

    I am sorry to hear that you are having issues in your game πŸ˜•

    So, the issue you are having at present is that the game sending the β€œtutorial”steps. Is that the one OR do you have issues with receiving OR accumulating β€œDaily Gifts” too?


    I understand all the steps you have taken to come out of that glitch! If you don’t mind, may I ask you whether the issue with Daily boosters was resolved?


    If you can reply back for these questions, I would be able to assist you further!

    Hope to hear from you soon. Have a Farmtastic rest of the day πŸ₯ πŸ₯ πŸ₯

  • Hey! Would you like to give us your opinion?

  • Geraldine_TaylorGeraldine_Taylor Posts: 17 Level 2

    Hi. Thank you for the reply. Yes, I am having issues with the game sending "tutorial steps, and I am also having issues with Daily gifts/boosters not accumulating.

    After troubleshooting, I am still having issues with the Daily gifts/boosters. I can get the daily gift, which usually gives you a booster each day, but the booster does not calculate in my game.

    Thank you in advance.

  • PummyRajPummyRaj Posts: 14,716 Farm Moderator

    Hello dear Taylor πŸ€—. Thank you for replying back πŸ“

    I have heard this issue from few players before too. But, unfortunately, they did not come back to update me again πŸ˜•

    Can you please tell me which device you are using? If you are on a mobile device, can you check the version you have right now?

    Hope to talk to you soon. Have a Farmtastic rest of the day πŸ“ πŸ“ πŸ“

  • Geraldine_TaylorGeraldine_Taylor Posts: 17 Level 2

    Hi. I am playing on my home computer. I am using Google Chrome. My version of Google is 92.0.4515.107. I do not play games on a mobile phone. Thanks. Speak with you soon.

    Enjoy the rest of your😊 day/evening/night.

  • Geraldine_TaylorGeraldine_Taylor Posts: 17 Level 2

    Hi. I am playing on my home computer. I am using Google Chrome. My version of Google is 92.0.4515.107. I do not play games on a mobile phone. Thanks. Speak with you soon.

    Enjoy the rest of your😊 day/evening/night.

  • LynetteLynette Posts: 4,057 Pet Rescue Moderator
    edited August 1

    Hi @Geraldine_Taylor

    There are lots of connection problems with facebook, it blocks the game from saving your game information (even if you are playing via facebook on a computer)

    Make sure facebook has permission to see your game.

    Check your game settings at the facebook link below

    Make sure your game is 'active'Β 

    https://www.facebook.com/settings?tab=applications&ref=settings


    Also, scroll down on the same page to Preferences, make sure they are also turned on.

    "Preferences

    Apps, websites and games

    Gives you the ability to use Facebook to log in to and interact with third-party apps, websites and games, as well as connect accounts you have with other apps, websites and games to Facebook."

  • Geraldine_TaylorGeraldine_Taylor Posts: 17 Level 2

    Thanks for the feedback, Lynette. I have done all the troubleshooting. My game is active. It says that my game has been active since July 24th, 2021, because I deleted the game and then re-downloaded it again through other steps obtained from this forum in the chat section. My preferences, apps, and websites, and games are all turned on. I have done everything on my end, is it something on Kings end that could look at the game and troubleshoot on their end. I play and get connected fine through Facebook. The only issue I have is that every booster for the last 2 weeks or more has been given to me as a daily gift that registers that day. The next day when I sign back in, the boosters are gone. This makes it difficult if I should buy boosters. I would have lost a lot of money and would not be too happy about that. This did not happen when I played on Gameroom. That platform kept up with my game.

  • Lady_ChooLady_Choo Posts: 14,975 Farm Moderator

    The issue is, when it's a very very small amount of players with problems, it is more likely to be something local rather than game. That's why we try to rule everything out. We have to try everything before the studio will look into it so I promise there is a reason all these things are suggested ☺️

    One more thing to try ..can you play the game on another browser for a couple of days and see if it does the same thing?

    Alternatively temporarily do you use Windows 10? And if so have you tried installing the app? It's more efficient than Facebook but you can log in with it so progress will be saved. (Boosters won't carry over but in actual fact on the windows 10 app we often get events that browser users cannot get so more freebies)

    And finally, (apologies if you've already given it) could we have your user ID then if all else fails, we can pass this over to the community manager when she is back in this week. I really would try the different browser at least even if you're not on windows 10 just to rule out something chrome has updated as the studio will ask if you have πŸ™‚

  • Geraldine_TaylorGeraldine_Taylor Posts: 17 Level 2

    Yes, I use Windows 10. I use Chrome. What app are you referring to? If you are referring to an app for my phone, Ipad, or kindle, I do not use these things to play any games. My ID is 1793649543. I will play on a different browser for a few days and check back in with the results.

  • Lady_ChooLady_Choo Posts: 14,975 Farm Moderator

    Thank you for your response, if you go to the Microsoft store there is an app for farm heroes that you can download straight to your computer. Pin it to your taskbar and it will take you straight to it. It's quicker than on Facebook I promise and did I mention events? πŸ˜‰ I only have the UK version link so you'd be better looking in your Microsoft store unless you are UK πŸ™‚.

    It should be in your list of apps if you click on the hone button in the bottom left corner of your desktop.

  • Geraldine_TaylorGeraldine_Taylor Posts: 17 Level 2

    Hi. I have played on Microsoft Edge and the same thing happened, I keep losing my gifts every day. I normally play on Chrome and everything is up to date. I will download the game and use my email and a password to play the game. I will also see if my gifts will accumulate. I will start playing today and I will notify you in a few days if this is fix. Thanks.

  • Lady_ChooLady_Choo Posts: 14,975 Farm Moderator

    Thank you @Geraldine_Taylor in the meantime I will also ask advice from the community manager too πŸ™‚

  • Geraldine_TaylorGeraldine_Taylor Posts: 17 Level 2

    Hi Lady_Choo. Thank you for the advice. I downloaded the game from the Microsoft store to my computer and the game is working great so far. I am even able to play in events to get more prizes just like you said. I don't know why I could not play the game on Facebook or other platforms. This has solved my problem at the moment. Thanks for the help. Enjoy your day!

  • Lady_ChooLady_Choo Posts: 14,975 Farm Moderator

    @Geraldine_Taylor I highly recommend just playing that way, without Facebook and browsers it works more efficiently and a lot quicker! I never use anything else now!

    I am so pleased it worked for you!

    Have a super farmtastic weekend 😊

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