Accept the +1 booster, doesn't work (Reported to the Studio)!

abe_coffee

@Just23me

let's try to get your ID

🍮 🍮

click/tap on the circle with the 3 bars

select My Profile

then click/tap on King to get the ID

Just23me

i have tried that and i don't get a my profile bubble. i get a quit level bubble and a back to game bubble, then nothing else. i have checked out the video on how to find the id number as well, but since my game is not on facebook, and i don't play on a mobile device, i am out of luck there too. i notice that the picture you are showing indicates it is 5.65.5. mine shows 5.66.3 does this somehow make a difference? or am i just grabbing at straws?

abe_coffee

we will have to ask for help regarding the versions ... maybe @Lady_Choo knows who to ask

Lady_Choo

@Just23me are you playing in the kingdom?

And its not just the +1 boosters that is locked? We did have an issue a while back where all the boosters were locked. I will see if I can find that help.

Lady_Choo

Ok so if its all boosters that sounds like this issue has reoccurred which is not related to the +1 issue.

https://community.king.com/en/farm-heroes-saga/discussion/comment/822031#Comment_822031

Try the help given there.

I see you also mentioned about losing levels from Facebook. You can sync Facebook and the kingdom accounts so that you can log in with the kingdom, but no longer have to use Facebook.

Alternatively you can also contact support to get all your level progress back 😊

Lady_Choo

Could you also add a screenshot @Just23me

Just23me

i tried logging out to reach level 13, then log back in to fix the problem as suggested. now i can't log back in! i couldnt even get past the level to get the shovel booster cause it was frozen as well. i really enjoyed this game while i had it on facebook, but now i cant seem to get it to work. 😫

i have tried all the suggestions and now i have ended up with nothing. i cant log in so i also cant play candy crush now which i lost on facebook as well. this is so frustrating!!

if there are any more sugggestions i will try them, but i am about ready to quit. i have now lost all my candy crush levels as well.😖

Bonnie50

I cannot get the +1 on my pc. I have been able to get it on my kindle, Why isn't King doing anything to correct it since sooooo many people are having the same problem

Lady_Choo

https://community.king.com/en/farm-heroes-saga/discussion/comment/1786279#Comment_1786279

Do you know which level you were on originally on Facebook?

drop support a line, they will be able to help you get progress back but you need either a new Facebook account or kingdom account to get it 🙂

https://soporto.king.com/contact

screenshots help us help you though for future information, that’s why I asked 🙂

Lola_Pop

Howdy Farmers!

We understand you need to get this issue fixed- I can assure you the team is working on it! Our Farm Mods @Lady_Choo , @encantes and @PummyRaj will give you an update as soon as we have news on this.

Thanks a lot for your patience 🙏