Accept the +1 booster, doesn't work (Reported to the Studio)!

Just23me

okay so here is a screenshot of the login i click on the login button, but it is frozen. i didnt get a screenshot of level 13, but when i tried to save a screenshot of the level that gives you the shovel, all that showed was a black screen. i dont know if this will help, but...

thanks again for your help

Lady_Choo

@Just23me have you tried clearing cache and cookies and using a different browser? Does the same still happen?

When you can log in can you add a screenshot of your boosters being locked so I can see if it's the same issue and see if you can follow the advice given.om keeping fingers crossed you can log in with clearing cookies or using another browser 🤞

Just23me

i managed to log in in google chrome. however, i cant seem to figure out how to take a screenshot. i am not familiar with chrome, so am really lost when it comes to this kind of stuff. help??

Lady_Choo

So you have a button on your keyboard that says prtscr? If so, press that, then open paint and paste in there and crop and save.alternativeky, I have a screenshot extension from the chrome store that sits on my taskbar which is much easier. You can save them as a file.

https://www.google.com/amp/s/www.take-a-screenshot.org/windows.amp

It's a good idea to practice as we might ask for them a lot if you take part in contests 😊

Just23me

i got it!! i hope this finally helps. thanks for being so patient with me.

11

Lady_Choo

That is perfect @Just23me and now you know you will be able to do it easily next time. Its always a good skill to learn. So it looks like it is just the +1 as I can see your other boosters are lit up.

I know you said you don't have the game on another device....do you have access to a phone you could put the game on to, move past this level and then go back to playing on pc?

These things don't happen often but as the pc and mobile versions are different programming, its a good workaround.

Just23me

i dont have a phone to switch too. that was one of the suggestions previously made, but sadly one i cannot try.

monicagmail

i am stuck at level 30 in farm heroes saga, the +1 booster cannot be selected. I play with the pc, what should I do to unlock it?

monicagmail

i am stuck at level 30 in farm heroes saga, the +1 booster cannot be selected. 
I play with the pc, what should I do to unlock it?

DaniTheOG

👋 Hi there @monicagmail, welcome to the Community!

I've seen that happen before in my game when trying to use the +1 Booster.

Please, try the following as it has helped in my case: click on the Tractor Booster as if you were going to use it, don't use it, just close it. Then, try to select the +1 Booster. That's how I've been able to "unlock" the +1 Booster so let me know if that helped.