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πŸ’§πŸ‘‰Are you having problems with Shuffling boards? We need your help!

Lady_ChooLady_Choo Posts: 15,398 Farm Moderator
edited August 25 in Support

Good morning farmers

There has been an issue for quite a while now but the studio need YOUR help.

You have this on your board..

(or a similar scenario of seeds) but the game says no moves and shuffles the board. Which is a mistake as we could make grass, or hay or grow a flower.

This is where you come in. If you are affected by this, could you please let us know:

  • Which level it happens on (or levels as there will be more than one)
  • Which device you are playing on
  • Which version of the game if using an app

If you can get a screen recording of the issue happening then that would help as well!

Thanks, everyone 😊


Comments

  • Lucy_orLucy_or Posts: 5 Level 2

    Why does the game say no moves available when there's a seed next to a water drop.

    Love this game so much but frustrating when I've played to get them together and the screen shuffles

  • Hey! Would you like to give us your opinion?

  • QueenBQueenB Posts: 8,287 Community Manager

    Welcome to your Fam Community @Lucy_or 🌹🐝

    I'm the Farm Heroes Saga Community Manager and I would love to help! What is the current level you are playing and how many times have you attempted to play the level but you keep getting the error message?

    Also, do you play on mobile or on a PC?

  • Lucy_orLucy_or Posts: 5 Level 2

    I play on my tablet or my phone.

    It has happened on several different levels for a few weeks now.

    It's not an error message, it says

    No moves possible. Shuffling.


    But I know there is a move as there's a water droplet next to either a seed or hay bale.

    The level I'm currently having this issue on is level 12 of the Farm Parade challenge.

  • QueenBQueenB Posts: 8,287 Community Manager

    Thanks for the additional details @Lucy_or πŸ‘

    This is a glitch that happened before which we will report back o the studio! We will be collecting the affected levels so if this keeps happening on more levels, do you mind keeping us informed here so we can keep reporting it?

    Thanks a million πŸ™Œ

  • Lady_ChooLady_Choo Posts: 15,398 Farm Moderator
    edited August 29

    Level 1736 (weed level so was changed) windows 10 app. Water next to hay seed but shuffles anyway.

    And cos I was making a video, link to showing you. 3 seeds next to water drop yet reshuffles πŸ˜₯

    (click on image if it doesn't show as a link, it is a video) It makes it practically impossible to pass.

    Might be worth seeing if it is connected to the weeds levels? Might not be though it was just a thought as I know this level has changed completely since they were added.

  • Grumpy_Old_ManGrumpy_Old_Man Posts: 582 Level 4

    Are you only interested in shuffling in relation to the issues mentioned above?

  • Lady_ChooLady_Choo Posts: 15,398 Farm Moderator

    @Grumpy_Old_Man the shuffling issue with the water drops I think has been going on for over a year now so yes.....but if you are getting shuffling issues anyway then please mention as it needs looking at if you could have made a move and its not letting you 😊

  • Lucy_orLucy_or Posts: 5 Level 2

    Sorry, me again πŸ™„

    It's still happening on level 1779.

  • Lady_ChooLady_Choo Posts: 15,398 Farm Moderator

    Thank you @Lucy_or don't apologise, this is exactly what we need to know πŸ˜‰

  • Lady_ChooLady_Choo Posts: 15,398 Farm Moderator

    Level 1777

    Its been changed to add the weeds. Not only is there not enough moves to do everything, when you can make a flower, the board reshuffles.

  • Lucy_orLucy_or Posts: 5 Level 2

    Are there any levels that have been fixed yet ?

    I have gone through quite a few levels since we last spoke, and I'm finding every level that requires you to grow something whether it's a seed or hay still shuffles even though the water and seed/hay move can be made.

  • Lady_ChooLady_Choo Posts: 15,398 Farm Moderator

    Nope. Annoyingly.

    Have you by any chance noted the level numbers down? There is only us two reporting it which doesn't help 😭

  • Lucy_orLucy_or Posts: 5 Level 2


    Here's a few that I remembered to make a note of.


    1779

    1897

    1899

    1901

  • Lady_ChooLady_Choo Posts: 15,398 Farm Moderator

    Thank you for the levels numbers, that is so helpful!

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