🛠 Experiencing issues with the game? Check here before posting in Support!

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🛠 Farm Heroes Saga - Hot Support topics right now!

🚫 Accept the +1 booster, doesn't work  (Reported)

🚫 Level 13 can't click on booster tutorial - We have a workaround!

🚫 Known issue -Sound Effects disappearing after watching Ads!

🚫 Known issue - Tutorial replaying after updated to 5.73

🚫 Known Issue - Boosters not getting recharged on Facebook!

🚫 Farm pass chest issues

Device related main issues:

📲 Got a new device?

Check HERE on how to safely move your game progress to your new device!

⚙ I have lost my progress or all played levels? 

If you suddenly are back to level 1 or the game has been lost, check HERE how to get it restored. Visit also our Help Center for more articles on the same topic HERE.

🛒 Something went wrong or I didn't get my purchase? 

Check this Community page HERE to get help on a refund or get a purchase corrected. More help related to purchases and Gold Bars can be found in our Help Center HERE.

💳 How to find my Game ID? Simple! Click HERE

This will come in handy if you need support and have participated and won any community contest to collect your rewards!

Other Hot Farm-related topics!

Quests missing or not showing up anymore!

Why is there ??? after level 1110 in the farm club?

Notification about allowing tracking in my game! What does it mean and what do I need to do? 🧐

🛠 General Technical & Connection Issues!

The game not working on mobile

• Game freezing or crashing
• Game not connecting to Facebook
• The game has connected to the wrong Facebook account

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The game not working on PC

• Game freezing, crashing, or not loading 

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New Levels / Level Help

• Where are the latest available levels in my Apple device?
• Where are the latest available levels on my Android device?
• Why are there different numbers of levels on mobile compared to Facebook?
• I passed a level – why didn't it move me forward?
• Can I skip levels?

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Lives / Messages

• How many lives do I get in the game?
• What should I do if I’m not receiving messages from friends or other players?
• Where have my messages and lives from Facebook friends gone, and what can I do about it?
• How do Unlimited Lives work?
• The game says I have to wait hundreds of minutes for my next life. What’s happened?

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King and Facebook Profiles

• How to use Sign in with Apple
• How can I exercise my CCPA “Do not sell my data” right?
• How do I change my King account password or email address?
• How can I sync my Facebook and King accounts?
• What is a King account and how do I create one?

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Check also our Help Center for help on other issues and game questions. Help Center is also available in 22 different languages!

If after these you still need help, please ask a question under Support. Remember to add as many details as possible on the problem and a screenshot is always helpful.