Past level but cannot move on

Starr76

Past 1811 - paid for boosters- now saying I did not pass the level. Frustrating!

encantes

Hi @starr76 and a warm Welcome in this Community 🍓 🍎 🍏 🍓 🍎 🍏

We are very sorry about your problem! You have played level 1811 and to win you paid to have boosters, you passed the level but you didn't win

May I ask your type of device and if you play through Facebook or King.com, did you take a screenshot when happened and which boosters did you buy?

Many thanks 🌞 🌞 may you please answer in the white comment box below

Have a good day 🌞 🌞

Starr76

Hi. Play on mobile iPhone and through king.com. Paid for 48 extra moves for £2.49. Not sure what you mean by you passed the level but did not win?

encantes

https://community.king.com/en/farm-heroes-saga/discussion/comment/1940849#Comment_1940849

Just to understand what happened after the purchase and the reason for which you didn't win. There was a glitch or different? 🍓🌻

Did you receive the extra moves right? So the problem could be with the game?

Starr76

It said I passed the level and was a high scorer but when went back to play has kept me on the same level.

encantes

https://community.king.com/en/farm-heroes-saga/discussion/comment/1940929#Comment_1940929

Hello again,

May we have your game ID?

If you are logged into the game through Kingdom account, here is the link  https://community.king.com/en/farm-heroes-saga/discussion/247379/what-is-my-user-id-and-where-can-i-find-it

many thanks talk you soon 😀 😀

Starr76

My id is 3151481842

encantes

https://community.king.com/en/farm-heroes-saga/discussion/comment/1941035#Comment_1941035

Thank you very much for your game ID 😉

The weekend the Farm Studio and the Community Manager are not on duty, may I ask you to wait few days? Many thanks for your understanding 🤩 🤗

encantes

Hello again @Starr76 😊

I have reported to our Farm In-charge about your issue. Unfortunately, she did not hear anything from the Farm game Studio and they all left for the weekend. Please wait until late Monday and I will update you with any info I can get.

In the last days there were problems in the game watching the Ads, so can I suggest not to purchase extra moves and watch Ads until next week.

Sorry again for your trouble🤗🤗🤗

QueenB

https://community.king.com/en/farm-heroes-saga/discussion/comment/1941035#Comment_1941035

Thanks for providing the ID👍

It looks like the level did not get recorded as a win which can happen sometimes. In these cases you have 2 choices:

1. we can move you past this level so you can continue playing but you will have a max of 2 stars in this level.

2. we'll send you the Gold bars used back to your game so you can give the level another try.

What would you prefer?

Starr76

Hi - please move me up on a level. Thanks for your help.

Bonny