Farm Heroes Saga not loading on Windows (Edited: Solved)

LyanneGames

I'm trying to install the game on my new laptop via the Microsoft Store, but for some reason I can't seem to aquire the license. It that a problem on the game's end or with the Microsoft Store?

Lady_Choo

https://community.king.com/en/farm-heroes-saga/discussion/comment/2860860#Comment_2860860

I haven't heard of that one. Can you download the game or isn't it letting you do that? Are all windows updates done? Even if you have a new laptop there will be updates that have come out since.

PummyRaj

https://community.king.com/en/farm-heroes-saga/discussion/comment/2860860#Comment_2860860

Hi Lyanne @LyanneGames🙋‍♀️

I wanted to check it out on my laptop, as we purchased it about 6 months ago or less! I tried to download the game and I did not experience any issues!!

I am wondering that the "license" pop-up might be from "Microsoft" account!! Can you please show me a screenshot of the pop-up you see?

Thanks🐣🐶

LyanneGames

@Lady_Choo My new laptop is fully updated.

@PummyRaj I attached 2 screenshots. When I want to download it, is says Acquiring license as shown in the screenshot. And after that it says there has been an error and the Retry button shows up. And then the circle goes on and on..

Screenshot 2023-11-18 103504 2.png

Screenshot 2023-11-18 103430.png

LyanneGames

Any updates on this?