Harvest Rush reward won't go away on iPhone

DoubleMsMom

I can't get rid of a Harvest Rush reward on my iPhone (doesn't occur on my PC). It pops up all the time and when I click on it to get the reward it says something about a lost connection. How do I get rid of it??

I'm including screenshots:

PummyRaj

https://community.king.com/en/farm-heroes-saga/discussion/427532/harvest-rush-reward-wont-go-away-on-iphone

Hello @DoubleMsMom 🤗 Hearty Welcome back to our lovely Farm Community!

Thank you for the screenshots!

I am sorry to hear about the issue with Harvest Rush!! It is an old issue, which is affecting few players every now and then!!

Please give me the details of your device and the App version you have right now?

To reply back, type in the blank box given below🐣🌺

DoubleMsMom

Thanks for your response.

I play on an iPhone 12 and the app version I have is 6.27.15.

PummyRaj

https://community.king.com/en/farm-heroes-saga/discussion/comment/2874477#Comment_2874477

Thank you for replying back @DoubleMsMom🤗

I will report to our Farm In-charge and let you know what you can do to get out of this glitch!

I use an Android phone! Hence, not sure about the "settings"!! I know that it is a bit different to iPad though😅

Is there setting for "deleting Cache" (not data)? If so, please do that and see if it removes the glitch!

DoubleMsMom

Haven’t checked that yet however now I have a new problem. I can’t check for rewards or new events, when I click on the icon with the turnip I get this and it freezes my screen. The continue button doesn’t work.

PummyRaj

https://community.king.com/en/farm-heroes-saga/discussion/comment/2875028#Comment_2875028

Thank you for the report @DoubleMsMom🙏

We had another farmer that is complaining about exact issue!! I was waiting for more details from them.

But, I will start with reporting both the issues from your game in the mean time👍️

DoubleMsMom

The screen freezing has been resolved.

However, I cleared my cache, but that didn't help solve the Harvest Reward issue.

PummyRaj

https://community.king.com/en/farm-heroes-saga/discussion/comment/2878049#Comment_2878049

Apologies for my delayed reply!!

We heard the update from our Farm In-charge that the freezing issue has been resolved! I will find out about the Harvest Rush pop-up!

Talk to you tomorrow🐣🌺

QueenB

https://community.king.com/en/farm-heroes-saga/discussion/comment/2878049#Comment_2878049

Hi there,

Just to confirm, are you saying that this image below is blocking your game and don't want to go away even if you try X it out?

Or have you simply just not been able to collect the rewards that showed up here and wondering how to get it?

DoubleMsMom

I received the initial reward but now it pops up every time I go into the game, finish a level, check on quests/events, etc. I click on it “to get the reward” and then the lost connection message pops up. It’s very annoying!!

PummyRaj

https://community.king.com/en/farm-heroes-saga/discussion/comment/2885371#Comment_2885371

Thank you @DoubleMsMom!

I will let our Community In-charge know👍️