Sign Up!

no Internet connection on farm heroes saga

2

Answers

  • Arty_f
    Arty_f Posts: 4

    Level 1

    I suspect that it have been changed.

    I can’t follow instructions, the modern interface is different.


  • rajdeeptb
    rajdeeptb Posts: 4,325

    sorry your game is not connected with any account.

    First log in your game with same email or facebook account which you have used To log in before.

  • Arty_f
    Arty_f Posts: 4

    Level 1

    Sorry Rajdeeptb,

    if this App can’t connect to the server how can I log in?! I can’t log in at all.

  • rajdeeptb
    rajdeeptb Posts: 4,325

    hi dear

    sorry for the inconvenience.

    Please Mention your device and version

    I am tagging to superstars and Community Managers To Help More. Please Keep Patience They Are helping to others now. It may be some Time Difference.

    @PummyRaj @LadyRaffie @Lola_Pop

    Please Reply

  • TWHou
    TWHou Posts: 3

    Level 1

    Unfortunately, reinstalling the app does NOT work.

    I had 500+ levels when the problem started. I tried reinstalling the app and replay the 500+ levels. It's been months, and I've yet to resolve the connection issues. So I've lost all my progress with nothing to gain.

    User ID 11275827314

  • Diamond_Lim
    Diamond_Lim Posts: 169,374

    Welcome to Sweet King Community! 👑

    Oh No! Have you lost your current level on Farm Heroes Saga? 😢

    Don't worry! You can check to read and follow these troubleshooting steps of this problem. (This solve discussion by Community Team.) (Any Device) 😉

    So click here to read to follow these troubleshooting steps of this problem that I hope this helps and you can back to your current level on this game! 😉

    If it's still not worked by Save Current Level Steps, you can click on "Contact Us" on bottom of the page then select "Problems with my Game" and then "Game didn't save" and finally you ask a problem and send Game ID (but use Game ID with phone as well and How to find your Game ID) that I hope they will help you but it taken longer.

    If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

    Have a farmtastic day! 😊

  • wykoon
    wykoon Posts: 12,717

    Hi there @TWHou and good day to you.

    The connection issue with Facebook is something that is still on-going unfortunately and reinstalling the app is not the solution as stated in this article.

    However, to restore your level please reach out to King Support team here and provide your ID to them. They'll try to help you out the best they can. Please be sure to select "Problem with my game" and then "Game didn't save".

    I hope I've answered your question and let us know if you need further help.

    Thank you ☺️

  • TWHou
    TWHou Posts: 3

    Level 1

    edited November 2020

    I see that I've been assumed stupid, that I wouldn't have tried to troubleshoot the problem and only give up game progress as last resort. It's a fair assumption, this is the internet, and there are people like that.

    I don't use facebook, so whatever problem they have is unrelated.

    I've tried using both Apple account and King account to log in. Both have the same error of "There was a connection error. Try again in a bit"

    I don't need to restore my levels. I've already replayed all 587 levels.

    All I want is to save my progress because I'm getting a new iPad soon. If I can't save my progress, I'm not replaying the levels again. It'll be goodbye forever.

  • hechicerilla
    hechicerilla Posts: 10,374

    Hi. Sorry if you haven't received the answers you needed.

    If your only problem is the connection error, we have recently noticed that it is solved by turning off the Internet connection for a few minutes, without closing the game, and when activating it again everything works correctly. Please let me know again if it is not fixed.

    Thanks and keep enjoying

Hey! Would you like to give us your opinion?