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Error during payment
Options
I wanted to buy, there was an error during payment and I tried to buy gold again, I managed to get the package, but the money was charged to my account 3 times, I don't know why, and even if I did not receive additional funds from the two welcome payments, I feel disappointed, and I have additional help instead translate your comment, then say that it is incomprehensible because the translator is poor
Answers
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Hi @damroka and a warm Welcome in this Community 🍓 🍎 🍏 🍓 🍎 🍏
I'm so sorry that you have an issue with the payment and you didn't receive the gold bars. Unfortunately we cannot help you with purchase and you have to contact the help center, but don't worry is very easy.May you please write here:
You need to describe what happened and you have to give your Game User ID here: Game ID
If you need more support or help, just reply in the comment box below and remember to use @ before my nickname.🙂🙂🙂
🤗🤗🤗🤗
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Hello @damroka 🤗 A Warm Welcome to our Wonderful King Community 🐥
I am very sorry to hear about the issue with the purchase in your game!
Like my friend @encantes informed you above, this Community does not deal with the Purchase issues. It is because the query requires your personal details and this website is a public forum.
Coming back to your issue, if you are playing on a laptop/PC, please follow the link that was given in above comment to contact the "Customer Support" team.
But, if you are using a mobile device, you can send your complaint directly from your game itself. To do so, click on the cog wheel / Gear icon that is located at the top left of the screen (little left to the "Lives" icon) ---> Then, click on "Customer Care" tab ---> Scroll down to Popular Topics and click on Purchases and Gold Bars ---> Now, select the 2nd option, which says "I have been charged twice..." --->
** See if the information that comes up helps you to resolve the issue. If not, click on "Contact Us" tab that is located at the bottom of the page. Then, fill out the appeared form with all the required details. Once you send your complaint, you should receive help within next 3 days.
Please let us know if you need any clarification or further assistance with this regards. You can post back your reply by simply typing in the box given below.
Hope everything works out and you will receive your money back.
Have a Farmtastic Day and a great week ahead 🍓 🍐 🍓
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Hello again @damroka 🙂
Sorry! Forgot to mention above.... This Community supports English language, for everybody to communicate and understand. That's why, you were told to post your question again.
I am very glad that you came back and have posted your question in English, so that we will be able to help you properly.
But, I sincerely apologize for any inconvenience it might have caused 🙏
Thank you for understanding! Have a wonderful rest of the day 🍓 🍐 🍓
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Hello @damroka and good day to you.
Understood that you've been charged 3 times for package that you've purchased.
Aside from the suggestions recommended by Encantes and Ms PummyRaj, you may consider accepting those purchases. Otherwise, you may also check out this Help Page regarding unrecognissed purchases made via different app store.
Please let us know if you need help with other issues in the game.
Thank you 🙂
