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🚫 Know issue SOLVED - Lost Boosters or Lost Progress during the latest 5.73 update!

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Answers

  • King_admin
    King_admin Posts: 3,791
    This discussion was created from comments split from: How do I get my old account back in Farms Heroes?.
  • QueenB
    QueenB Posts: 15,430
    https://community.king.com/en/farm-heroes-saga/discussion/comment/2025025#Comment_2025025
    https://community.king.com/en/farm-heroes-saga/discussion/comment/2025087#Comment_2025087

    Thanks for sharing your Game Id's πŸ˜€

    We've sent them over to our Player Support team who handles compensations. Keep an eye on the game app so you don't miss out on itΒ πŸ˜‰

  • PummyRaj
    PummyRaj Posts: 44,081

    Hello @116felstead πŸ€— A Warm Welcome to our Farm King Community!

    I am sorry! Can you please describe a little more about the issue you are having?

    1) Are you playing the game on a computer OR a mobile device?

    2) Did you create an account either through Facebook or Kingdom account and save y the game progress?

    3) Are you at level 1 right now? How long ago did you lose your game progress?


    Please post back all these details by typing your reply in the blank box given below to my comment.

    Looking forward to talk to you and resolve the issue as much as possible.

    Have a Cropsilicious rest of the day πŸ“ πŸ“ πŸ“

  • 116felstead
    116felstead Posts: 5

    Level 2

    Hi I’m playing on an Apple Tablet.i lost my levels Sunday night January 31st.I had to close the Tablet down half way through playing a level. I am not on Facebook, but have a King account. I don’t know if my levels were saved

    Thanks Jackie

  • 116felstead
    116felstead Posts: 5

    Level 2

    I have gone back to Level 2

    Thanks Jackie

  • 116felstead
    116felstead Posts: 5

    Level 2

    I was on about Level 800

    Jackie

  • Hippydeb
    Hippydeb Posts: 0

    Newbie

    Help me please after years an years playing it’s now taken everything an keeps trying the start me at the beginning I want my game back please

  • Pitty_Kitty
    Pitty_Kitty Posts: 13,008

    Thank you so much @QueenB for the assistance. Please pass on my thanks and appreciation to Player Support team! πŸ€—

  • PummyRaj
    PummyRaj Posts: 44,081
    edited February 2022

    Hello @Hippydeb πŸ€— A Warm Welcome to our wonderful Farm King Community!

    I am sorry to hear about the issue in your game! This was a glitch popped up with the new update of the App πŸ˜”

    Please don’t worry! You will get your progress back by contacting the King Customer Support. Give me few minutes, and I will give you step by step instructions on how to do it.


    In the mean time, please post your game ID number, so that the Support team can send your boosters back to you as soon as they can,

    ** TO post back, simply type your comment in the blank box given below to my comment.

  • bellablond
    bellablond Posts: 9

    Level 2
    edited February 2022

    Hi all,

    I got the same problem after the update. All my boosters lost. My ID 5819717785. Please help me get i back.

Hey! Would you like to give us your opinion?

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