Why do I not have an internet when I'm actually connected?

treexe · February 2023

I can watch all videos for bonus items but I'm not connected to be able to collect event prizes or send lives. This issue is also with candy crush

PummyRaj · February 2023

Hello @treexe🤗 Hearty Welcome back to the Farm Community!

I am sorry to hear that you are having an issue in your game!

I am bit a confused with the issue you are having in your game!! Can you please clarify these questions for me...

You are watching Ads and receiving the rewards. Is that right?
Which device you are using to play the game?
But, while sending Lives - you are seeing the message that there is no connection?
You said you are not able to collect prizes from events. Can you tell me the name of the events? Is it Harvest Rush OR other events too? Are you seeing "no connection" in all events?

Please reply back by typing your message in the blank box given below to my comment.

Talk to you soon. Have a Farmtastic weekend ahead🥕🥕

treexe · February 2023

This is all I have nothing underneath

treexe · February 2023

I'm unable to get any rewards unless it's an ad. I'm unable to send or ask for lives, gold bars are not updating, the only time I get rewards is from watching the ads

PummyRaj · February 2023

https://community.king.com/en/farm-heroes-saga/discussion/comment/2550904#Comment_2550904

Hello @treexe🤗Thank you for explaining and providing the screenshot.

** I understood that you are missing "Quests"!! Few months ago, the Farm Studio has removed the Quests to all players!! They did send them back but, looks like some of the farmers still did not receive the feature🤔 I will report about it👍️

I need your ID number and device details please! I need to know the App version you have right now;

** From your screenshot, did you notice this?

It does not look like you have played this event!! Please play that to earn Magic beans and extra boosters. You can earn points for the Farm Pass and also Crystal Quests - with which, you will earn more boosters👍️

** I am sorry!! I did not understand what you meant by "Gold Bars are not updating"!! Can you please explain for me? Also, can you post a screenshot of your game map screen?

Same with "Lives" too!! What is happening when you try to send Lives? Are you talking about this issue in your "Team" OR from the "Heart" icon at the top left corner of the map screen?

Please reply with these details and we will discuss more🐥

Have a wonderful rest of the weekend🌺🌺

treexe · February 2023

I did receive gold bars for finishing first or second in the race I get a no internet connection I can't send or receive any lives. When I finish a level same no internet connection in screenshot

treexe · February 2023

Map

treexe · February 2023

Screenshot of no internet connection

PummyRaj · February 2023

https://community.king.com/en/farm-heroes-saga/discussion/comment/2551976#Comment_2551976

https://community.king.com/en/farm-heroes-saga/discussion/comment/2551978#Comment_2551978

Hi @treexe🤗

Looks like you forgot to add the screenshots!!

Also, can you please tell me which device you are using and what is your ID number. If you do not know your ID, please click on this (green lettered) link --> Find my game ID number

Talk to you soon🌻