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Game Crashes When I try to access the Event Tab - Edited by CM: Issue Fixed!

BlackDogsOfAmerica
BlackDogsOfAmerica Posts: 5

Level 2
edited October 2023 in Support

This started 10/03. I've not been able to access my events, because whenever I try, the game crashes. I'm on level 2070 and play on a Samsung flip phone. Any ideas?

Best Answers

  • QueenB
    QueenB Posts: 15,430
    Answer βœ“

    We are sorry to hear that you have been experiencing this issue but know that this has been flagged as high priority to the team and they are working on correcting this issue.

    Please make sure you keep the game app up to date and do not reinstall the game app as we can't guarantee you that it will fix the issue.

    Thanks for your patience while this gets looked at πŸ™

  • QueenB
    QueenB Posts: 15,430
    Answer βœ“

    Hello all, hope everyone had a lovely weekend 🀩

    We would like to inform that we have been working on fixing the issue with the game freezing when accessing the Event tap.

    We would like to ask if you could check for available update on your device as there should be a new version, 6.24.3 that should take care of this issue.

    Please let us know if updating to the new version has fixed the issue.

    Thank you πŸ™

  • PummyRaj
    PummyRaj Posts: 44,042
    Answer βœ“

    Thank you for the great news, dear @QueenB πŸ€—β€οΈ


    Hello dear Farmers @HipMomma , @Maja_Nikolic and @BlackDogsOfAmerica πŸ€—

    Back to the Farm to plough those weeds and collect some Cropsies 🍏πŸ₯•πŸ

    All of you have a wonderful day 🌞🌞🌞

Β«13456

Answers

  • PummyRaj
    PummyRaj Posts: 44,042
    https://community.king.com/en/farm-heroes-saga/discussion/421305/game-crashes-when-i-try-to-access-the-event-tab

    Hello @BlackDogsOfAmericaπŸ€— Hearty Welcome to our lovely Farm King Community!

    I am sorry to hear that you are having an issue in your game!!

    Please try these troubleshooting steps first that are provided in our Community Team's --> Help Article

    Do not take the final step, which is reinstalling the App! If you reinstall the game, you will lose all your saved boosters and Lives received from your friends.

    If none of the steps helped, please come back and let us know. We will find out if it is a glitch in the game itself or just on your device. To reply back, simply type in the blank box given below to my comment.

    Hope to talk to you soon🐣

  • BlackDogsOfAmerica
    BlackDogsOfAmerica Posts: 5

    Level 2

    Hey there, PummyRaj!

    Thanks so much for your response. I've worked through steps 1-4 of the help center article. My phone and version of FHS are both up to date, I have plenty of memory, I force stopped all apps and shut down the phone. Sorry to say it didn't work. I can play games, but as soon as I try to access the event tab, the game freezes.

    I'd be grateful for your help

  • kingusha
    kingusha Posts: 1

    Level 1

    Hi, i have the same problem. I did all the steps but is not working out.

  • Doris_Koch
    Doris_Koch Posts: 590

    Since a few days the game freezes again and again on the smartphone and I can not play, only the gift pick up is possible - is the problem only with meΒ 

  • QueenB
    QueenB Posts: 15,430
    Answer βœ“

    We are sorry to hear that you have been experiencing this issue but know that this has been flagged as high priority to the team and they are working on correcting this issue.

    Please make sure you keep the game app up to date and do not reinstall the game app as we can't guarantee you that it will fix the issue.

    Thanks for your patience while this gets looked at πŸ™

  • Gayle412
    Gayle412 Posts: 1

    Level 1

    I have tried to play my Events for two days. Every time I try to play my Events it freezes up. This is so annoying.

  • Lady_Choo
    Lady_Choo Posts: 26,068
    edited October 2023

    Hi @Gayle412 and welcome to the community!

    Are you playing on an android device or other? The reason I ask is that we have had a few reports with android so far, but the studio are aware and are working on it. So don't reinstall the game πŸ€—

  • HipMomma
    HipMomma Posts: 14

    Level 2

    I am having the same problem and none of the remedies fix it.

  • PummyRaj
    PummyRaj Posts: 44,042
    https://community.king.com/en/farm-heroes-saga/discussion/comment/2813369#Comment_2813369

    Hello @HipMomma πŸ€— Hearty Welcome back to our Farm Community!

    The issue has been reports to the Farm Studio and they are taking a look at it.

    Please keep an eye on this thread to get the updates about the issue🐣

  • SHORDY
    SHORDY Posts: 1

    Level 1
    edited October 2023

    It's not working for me either!

Hey! Would you like to give us your opinion?

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