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Game crashing after level completed

Like it says, my game keeps crashing after completing level 1799. It's happened twice now and I've used thousands of coins and bonuses trying to complete it. I really resent having to go through this process as the customer care bot is useless.

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justawful2 said:

Well I've emailed them using the link, and yeah, getting no response. I'm completely fed up with how long this process is. I meant beans, not coins I want accredited.

I don't know why a simple gesture of good will cant be just made and beans added? It's not like I've been playing this game a week to get past level 1799. If this game mucks up again like this, I'll just delete it. This process couldn't be anymore time consuming.

Hi justawful2,

Thanks for clarifying and yes - I do believe you deserve some goodwill after all you've been through.
I've added 2000 beans to your player account and you should have them available next time you play the game.
I hope you get the game issue fixed so it doesn't happen again

Yes I've tried the trouble shooting, I've tried clearing the cache. I've got access via PC too.

I'm done with this conversation OK? I'm bored of this. I'd rather just reply in email but can't, because??? I can't be bothered with this process anymore. This is entire process is a joke.

Have you tried clearing cache etc and the other troubleshooting though? As we haven't got a lot of players complaining about that, usually it is helped by doing the steps given first.
Do you also have access to a computer or another device? Have you tried playing it on something else. Sometimes if the phone has corrupted the download, that would mean only you have the issue and that is where troubleshooting would clear it.
I know a week is frustrating. My worst was 2 months, just lately the longest was 3 weeks. And one of those was the same thing recently, the game lost connection but that was pc. I have raised it with him again, but honestly, unless you try the troubleshooting to get the process going, their hands are tied.

Well I've emailed them using the link, and yeah, getting no response. I'm completely fed up with how long this process is. I meant beans, not coins I want accredited.

I don't know why a simple gesture of good will cant be just made and beans added? It's not like I've been playing this game a week to get past level 1799. If this game mucks up again like this, I'll just delete it. This process couldn't be anymore time consuming.

Hi @justawful2 what I usually find is the emails directing me to the forum are bots. While annoying, the sheer volume of emails the games get make it impossible to answer everyone. So I usually reply to the bot one and get a human.
@MarkHawk is a real person which is why he gave you the support link so you can report it directly. The forum and websites have had a shuffle around.
We can of course report it for you, but we would need some details. I just looked back through the earlier comments, have you tried any troubleshooting, have you checked the store for updates? Could we also have the app version too.
I get you're frustrated completely. When games don't behave it is annoying, but often troubleshooting fixes it and if not, we can escalate it to see if more are reporting it

OK, the stupid virtual assistant relied to my message?! This is absolutely infuriating!? Can I not just get a HUMAN BEING to deal with my case? Why is this soo incredibly difficult? I just want what I wasted back. What is this supposed to do this forum? As so far it's been a massive waste of time.

It does sound like you got a bit sideways in getting your crash issue addressed

You've reached our Farm Heroes community and the issue you have experienced requires dedicated support so that it won´t happen again.
All you'll need to do is to use the contact form to get in contact with support.

So really, what was your point in coming here? Is there a faster way I can fix this issue if it happens again? I'm pretty damn annoyed at King's response, as frankly I couldn't think of a less efficient way to reporting a simple bug.

Could you at least pass this on the other support group and save me time and hassal for this arduous and overly complicated method of resolving issues, that aren't even explained? And why can't replies be viewed in emails? I don't want to check back on the groups website all the time, I just want it sorted out efficiently!

Hi justawful2,

Unfortunately I won't be able to fix you up with coins.
As this is a large amount of in-game items for a level crash I fully recommend that you get the issue checked and fixed so that it doesn't happen again.

I finally "got through the level" as the game stopped crashing. Honestly if you don't have the ability to fix me up with the coins I've wasted the what are you even here for replying? Do you really think I've got the time to go through ANOTHER support channel? This system of reporting bugs is hateful, and has taken days to complete! Just fix me up will you and stop wasting my time?

Hi justawful2,

I'm glad to hear that you finally got through the level

I've had a look at your player account to see if all was OK. I was not able to see your item spending for the level and I suggest you to get directly in contact with support so they can examine further.
Please use this page: https://soporto.king.com/contact

Topic and subtopic - please see this screenshot:

Image: https://us.v-cdn.net/6030983/uploads/editor/qy/hvwl1grbsio7.png

Hi @Justawful2, I am going to tag @MarkHawk who is the Community Manager for this game. Hopefully he will be able to give you a response regarding the loss of coins.

I've gotten past the level now finally without the game crashing. Haven't bee accredited with the coins lost though?

Still waiting....

Look I've wasted so many points on this and bonuses, and been delayed. Can I get a resolution sometime soon and my points and bonuses back? This process is so inefficient.

Hang in there! You will get your answer! I am going to tag @Chicken_Slayer who knows the ins and outs of this game. Hopefully she can get you an answer.

This resolution process is hateful!

That's a print screen of Farm Heroes Saga but you posted this in the Candy Crush Soda community. I will have @Xarly move this to the Farm Heroes Saga community and someone from there will be able to help you.

See, completed,

The community manager has been tagged to come here to read your message so you should hear something from him today.

Yes, I've just competed the level 3 times now, and it's crashed 3 times. The games animations still work, but the screen is unresponsive. I can only close the game, so the phone doesn't crash, just the game. I would like to be credited with 1000 coins for all I've wasted on bonuses.

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Hi @justawful2, where are you playing the game - mobile or computer? They are going to ask you to first do some troubleshooting so please clear the history and then click on one of the links below to do some troubleshooting.

Browsers

https://community.king.com/en/candy-crush-saga/discussion/218696/web-browser-update

IOS

https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device

Android

https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device

On a phone. S7 edge. The game plays fine, just it crashes on this one level after I complete it.

Hi @justawful2, thanks for responding back so quickly. I am going to tag @Xarly who is the community manager. If you definitely completed it then maybe he can advance you to the next level.

Yes, I've just competed the level 3 times now, and it's crashed 3 times. The games animations still work, but the screen is unresponsive. I can only close the game, so the phone doesn't crash, just the game. I would like to be credited with 1000 coins for all I've wasted on bonuses.

The community manager has been tagged to come here to read your message so you should hear something from him today.

See, completed,

That's a print screen of Farm Heroes Saga but you posted this in the Candy Crush Soda community. I will have @Xarly move this to the Farm Heroes Saga community and someone from there will be able to help you.

This resolution process is hateful!

Hang in there! You will get your answer! I am going to tag @Chicken_Slayer who knows the ins and outs of this game. Hopefully she can get you an answer.

Still waiting....

Look I've wasted so many points on this and bonuses, and been delayed. Can I get a resolution sometime soon and my points and bonuses back? This process is so inefficient.

I've gotten past the level now finally without the game crashing. Haven't bee accredited with the coins lost though?

Hi @Justawful2, I am going to tag @MarkHawk who is the Community Manager for this game. Hopefully he will be able to give you a response regarding the loss of coins.

Hi justawful2,

I'm glad to hear that you finally got through the level

I've had a look at your player account to see if all was OK. I was not able to see your item spending for the level and I suggest you to get directly in contact with support so they can examine further.
Please use this page: https://soporto.king.com/contact

Topic and subtopic - please see this screenshot:

Image: https://us.v-cdn.net/6030983/uploads/editor/qy/hvwl1grbsio7.png

I finally "got through the level" as the game stopped crashing. Honestly if you don't have the ability to fix me up with the coins I've wasted the what are you even here for replying? Do you really think I've got the time to go through ANOTHER support channel? This system of reporting bugs is hateful, and has taken days to complete! Just fix me up will you and stop wasting my time?

Hi justawful2,

Unfortunately I won't be able to fix you up with coins.
As this is a large amount of in-game items for a level crash I fully recommend that you get the issue checked and fixed so that it doesn't happen again.

So really, what was your point in coming here? Is there a faster way I can fix this issue if it happens again? I'm pretty damn annoyed at King's response, as frankly I couldn't think of a less efficient way to reporting a simple bug.

Could you at least pass this on the other support group and save me time and hassal for this arduous and overly complicated method of resolving issues, that aren't even explained? And why can't replies be viewed in emails? I don't want to check back on the groups website all the time, I just want it sorted out efficiently!

It does sound like you got a bit sideways in getting your crash issue addressed

You've reached our Farm Heroes community and the issue you have experienced requires dedicated support so that it won´t happen again.
All you'll need to do is to use the contact form to get in contact with support.

OK, the stupid virtual assistant relied to my message?! This is absolutely infuriating!? Can I not just get a HUMAN BEING to deal with my case? Why is this soo incredibly difficult? I just want what I wasted back. What is this supposed to do this forum? As so far it's been a massive waste of time.

Hi @justawful2 what I usually find is the emails directing me to the forum are bots. While annoying, the sheer volume of emails the games get make it impossible to answer everyone. So I usually reply to the bot one and get a human.
@MarkHawk is a real person which is why he gave you the support link so you can report it directly. The forum and websites have had a shuffle around.
We can of course report it for you, but we would need some details. I just looked back through the earlier comments, have you tried any troubleshooting, have you checked the store for updates? Could we also have the app version too.
I get you're frustrated completely. When games don't behave it is annoying, but often troubleshooting fixes it and if not, we can escalate it to see if more are reporting it

Well I've emailed them using the link, and yeah, getting no response. I'm completely fed up with how long this process is. I meant beans, not coins I want accredited.

I don't know why a simple gesture of good will cant be just made and beans added? It's not like I've been playing this game a week to get past level 1799. If this game mucks up again like this, I'll just delete it. This process couldn't be anymore time consuming.

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