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Boosters disappeared after password is changed.
xinbaicaifeng
Posts: 9
Level 2
Hi. I played Farm Heroes Saga for a while and I got a lot of boosters. Then I had to change my password because I forgot it. So, I had to log back in to my account and I found out all of my boosters are gone. Disappeared. See in the following screenshot. This is before I changed my password. (Look at the numbers of boosters.)
And this is after I changed my password. (See in the following screenshot.)
All of my boosters are gone. What the hell? I got those boosters very hardly and you guys deleted those boosters very easily? If all boosters are reset to zero every time I log back in or changed the password, it is so ridiculous. Please don't set rules like this. (I really hope that you could give me those boosters back.) Right now, because I lost all my boosters, I don't even want to continue to play this game.
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Answers
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Wow! That's a bummer. Sorry.
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Yeah, it always happens to me. When I reset my password and when I logout my King account on a device and log back in on the other device, boosters always disappeared. I don't even know how I should change device when this device I'm currently using is damaged (in the near future). That's one of the facts I don't like King's games (especially, Farm Heroes Saga).
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Ugh😮
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The mobile device I'm using now is Xiaomi Pad 5 (Android based Xiaomi HyperOS).
My game ID is 15297705860.
Please check it. If possible, please give me back all of my boosters (which I've shown in the screenshot plus a "+1" booster - day 1 check in). And also please fix this bug of clearing up all boosters (not only in this Farm Heroes Saga, but also all of King's match 3 games) after account has been logged out or password has changed. I don't want to lose all of my boosters every time I changed password or logged out from one device and logged back in again on other device.
Thank you.
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Hello again 🌞
You have to contact the player support through your game app and explain what happened to your boosters.
Try to open the game app and tap on the 3 lines 👇
And then player Support and choose a Topic and explain your problem.
If you want here you can find more details: How to contact Player Support
I wish you a super day 🤩😊
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It's no good. It's not like filling the form and send. It's a chat. Plus, the person replying me isn't even a real person, it's an AI bot and useless. I didn't get help from it. So, it seems like it's done. There will be no help.
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Enter your name, email and game slots ---> Then select the TOPIC as
"Problems with my game"
- Select the SUBTOPIC as
"Missing Items"
Explain briefly about the issue in the comment box provided and SUBMIT the form.
You will receive an automated email as an acknowledgement, and it might take few days to hear from an actual person. If you have not heard from anybody within 3 days, please send a "Reply" to that initial automated email you have received.
Have a super day 🤩
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