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Can I reduce the storage space that Farm Heroes is using?

Valpam
Valpam Posts: 12

Level 2
edited April 2019 in Support
Can I reduce the storage space that Farm heros is using? Currently 997 mg. I don't want to loose my progress. Any advice gratefully received 

Best Answers

  • MarkHawk
    MarkHawk Posts: 4,061
    Answer ✓
    Hi guys :waving:

    Are you using iOS or Android?

    The game takes up around 210 MB when installed. I'm not sure where you have seen that the game should take up to 1GB. Could you please take a screenshot and post it here?

    If you are considering a re-install of the game then please make sure you have it connected online to FB or King.com in order to backup all your progress, highscores and Gold bars. Please notice that boosters and messages with lives are stored locally and will miss after a re-install.
  • MarkHawk
    MarkHawk Posts: 4,061
    Answer ✓
    Hi Valpam,

    Just checking up if you have your levels back?
  • Valpam
    Valpam Posts: 12

    Level 2
    Answer ✓
    Thank you for your help all restored . Great 
  • firebombmarkus
    firebombmarkus Posts: 13,104
    Answer ✓
    Awesome! Thanks for letting us know 😊 @Valpam
«13

Answers

  • firebombmarkus
    firebombmarkus Posts: 13,104
    Hi @Valpam and welcome to our adorable Community 😊 Thanks for posting here. I am not really sure if this is possible, therefore I will tag our Community Manager @MarkHawk and hopefully, he will have some info about this to share with us. Have a wonderful day 🤗
  • Valpam
    Valpam Posts: 12

    Level 2
    Thanks for your reply Markus.
  • MarkHawk
    MarkHawk Posts: 4,061
    Answer ✓
    Hi guys :waving:

    Are you using iOS or Android?

    The game takes up around 210 MB when installed. I'm not sure where you have seen that the game should take up to 1GB. Could you please take a screenshot and post it here?

    If you are considering a re-install of the game then please make sure you have it connected online to FB or King.com in order to backup all your progress, highscores and Gold bars. Please notice that boosters and messages with lives are stored locally and will miss after a re-install.
  • Valpam
    Valpam Posts: 12

    Level 2
    MarkHawk said:
    Hi guys :waving:

    Are you using iOS or Android?

    The game takes up around 210 MB when installed. I'm not sure where you have seen that the game should take up to 1GB. Could you please take a screenshot and post it here?

    If you are considering a re-install of the game then please make sure you have it connected online to FB or King.com in order to backup all your progress, highscores and Gold bars. Please notice that boosters and messages with lives are stored locally and will miss after a re-install.


  • Valpam
    Valpam Posts: 12

    Level 2
    Thank you for your reply Mark. I am using ios
  • MarkHawk
    MarkHawk Posts: 4,061
    edited April 2019
    Your version of the game takes up 194MB which is correct  =)
  • Valpam
    Valpam Posts: 12

    Level 2
    Hi Mark my problem is the documents and data that are taking up 786 me. Can I reduce this please?
  • MarkHawk
    MarkHawk Posts: 4,061
    Hi Valpam, sorry for the delay in getting back to you.

    Try clicking on delete app - in some cases you'll be able to delete the stored cache for apps.

    Please notice that boosters and messages with lives are stored locally on your device and those items can miss after deleting the cache.
  • Valpam
    Valpam Posts: 12

    Level 2
    Help please. I deleted then reinstalled the app but have now lost all of my progress and has. Returned me to level one. I was previously at 1378. Is there any way that I can retrieve my previous level? I was connected through Facebook. Thanks for you time
  • firebombmarkus
    firebombmarkus Posts: 13,104
    Hi again @Valpam Please follow the link below and you will see how to get your progress back. I hope this will help you. Have a wonderful day 🤗

    https://community.king.com/en/candy-crush-friends-saga/discussion/177600/how-to-get-your-level-and-progress-back

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