Kevin_

Game Expert

Comments

  • Hi @anagoncalves, I am sorry to hear that you are having trouble playing the game. Could you please try deleting the game, restarting your device and try installing again. If the issue persists, could you please confirm the OS version you have installed in your device?
    in Installed the game and it does not work Comment by Kevin_ 6:27PM
  • Hello and welcome to our Community! Thank you for joining us! We love chatting and helping out, but we do most of our conversations in English so more players can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you Tip: If…
    in سوريا Comment by Kevin_ 6:25PM
  • Hi @PWT, I am sorry to hear that you are not seeing your Daily login rewards. Please note that the game studio usually run test with these features that may cause them not to be available permanently and perhaps alternate with different challenges instead which seems why you are no longer seeing the Daily login feature at…
    in Daily free boosts Comment by Kevin_ 6:23PM
  • Hi there @vnyrdlady, You can use your beans to Activate Companions & buy Shovel Boosters. For this last one please keep in mind that you must not have any shovel booster available in order to have the option to buy them using your beans. As for not seeing your friends, please make sure that you are connected to your…
    in Friends and besns Comment by Kevin_ 6:10PM
  • Hi @kMt23 and welcome to the Community! I am sorry to hear you have not received your Gold Farm Pass purchase. Please check out our Help Center + chat bot. Make sure to choose the Chat With Us, so you can reach out to Player Support to obtain help with your missing Gold Pass purchase ensuring that your receive a reply as…
    in Paid for a package deal & didn’t get it Comment by Kevin_ 5:57PM
  • Hi @bernie9090, I am sorry to hear that your Season pass is locked after recently paying for it. Please check out our Help Center + chat bot. Choose the Chat With Us, so you can reach out to Player Support to obtain help with your Season Pass purchase ensuring that your receive a reply as soon as possible. However if you…
    in gold season pass Comment by Kevin_ 5:56PM
  • Hi @Juhsamo, I am sorry to hear you have not received your purchased Gold Bars. Please check out our Help Center + chat bot. Make sure to choose the Chat With Us, so you can reach out to Player Support to obtain help with your missing purchases ensuring that your receive a reply as soon as possible. However if you have any…
    in Purchased Gold Bars but not allocated Comment by Kevin_ 5:43PM
  • I appreciate the clarification about a feature with giving you lives. In this case please note that the game studio usually run test with these features that may cause them not to be available permanently and perhaps alternate with different challenges instead which is why you are no longer seeing the feature that granted…
    in Free lifes Comment by Kevin_ 5:33PM
  • Hi @slkfrmor, I am sorry to hear that you are having trouble with your lives. Could you please let me know if you mean that your lives that are restored automatically after some time are not regenerating or what lives are you referring to?
    in Free lifes Comment by Kevin_ January 8
  • Hi @Gabriella61 Happy New Year! Sorry about not following up on that thread, I have catched up now and view the image you shared. In this case the error is coming directly from Meta(Facebook) directly which is who manages and processes your payments. Therefore in order to try to resolve this error, I suggest that you…
    in Unable to buy golden bars, do not know why Comment by Kevin_ January 8
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