Kevin_

Game Expert

Comments

  • Hi @degir123 and welcome to the Community! Can you please elaborate a little further what trouble are you facing with lives?
  • Hi @turac and welcome to the Community! I am sorry to hear that you are not getting the super color bomb feature all of a sudden. Please note that the game studio usually run test with these features that may cause them not to be available permanently and perhaps alternate with different challenges instead which is why you…
    in Super ball Comment by Kevin_ May 2025
  • Hi @IngyRaafat, I am sorry to hear that you were unable to use your Gold Bars. Can you please let me know what has prevented it? Have you received any errors?
    in Help .. Comment by Kevin_ May 2025
  • Hi @knitsafghans, I am sorry to hear that your game froze after using Gold Bars. I have gone ahead and added those 10 bars back to your account, however we usually recommend these steps to try to avoid these issues: *Restart: Force close apps and restart your device. *Updates: Check that you have the latest game and device…
  • Hi @shameenamohammed, welcome to the Community! I am sorry to hear that you are no longer seeing Ads in your game. We have prepared a guide: Video ads disappearing or not available to help provide you with more information, so please check it out. 
  • Hi @keremercelik and welcome to the Community! I understand that you would like to ensure that your progress is backed up in case you lose your Facebook. Please check this article we prepared to help you with this situation Don't lose your progress- save your game!
  • Hi @jamescross, I appreciate the additional information. In this case I will recommend that you use the Windows app version of the game as it should help with these crashing issues you are facing. You can download the app by following this link: https://apps.microsoft.com/detail/9nblggh18846?hl=en-US&gl=US
    in why Comment by Kevin_ May 2025
  • Hi @barbara2017, thank you for the detailed explanation and images. Could you please try to play directly from the Windows app version of Bubble Witch 3 Saga and connect with the same Facebook logins. Let me know in case you still have any issues.
  • Hi @king4606 welcome to the Community and thank you for joining us! Do you have any in game related questions or something you would to discuss that we can help with?
  • Hi @Watsonzimbaemmanuel and welcome to the Community! There are currently no features in Candy Crush Jelly that offer real money or paid rewards in exchange for gameplay. All in-game rewards come in the form of boosters, gold bars, or other in-game items.If you’ve seen or heard anything suggesting otherwise, we’d love to…
    in Money Comment by Kevin_ May 2025