Sukanta_Biswas Candy Moderator

Hi @0954023897 Welcome to the King Community. We want to inform you that we are unable to understand your query, request you to elaborate on your query in detail, so we can check and assist you accordingly. Really appreciate your response soon. Have a pleasant day ahead!

Gold bars account is also related to purchases and player support will also find the Gold bars account for the last 90 days😊I informed you the steps to contact player support. Thanks!

Actually I'm not sure which character you think is Monkey so a screenshot of your game character would help me understand. If that character is a frog, then you will find the details of how the frog works in the link below. Thank you.

Welcome to the King Community. Gold bars are usually not lost if you do not purchase something through them. However, if you feel they have been lost without your use, you should contact our Player Support. Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.…

Monkey hasn't arrived in the Candy Crush Saga game yet, and you probably thought Frog was Monkey.😁 Do you think the following picture is a monkey?

Welcome to the Kong Community.🥰 We are very sorry for the issue with Lives and the game studio is already investigating the issue. However the problem is happening to some number of players so you should contact the player support once from your game so that they can investigate your problem with the information they need.…

Hi @liamsuh Welcome to the King Community.🥰 We are sorry for the issues with your purchase. In fact, purchase related issues are not handle with in our community, so to get a solution you will need to contact our player support and ask for a refund or adjustment.You can contact player support from your mobile game app and…

Welcome to the King Community. We want to inform you that we are unable to understand your query, request you to elaborate on your query in detail, so we can check and assist you accordingly. Did you missed any in-game Rewards or Community contest Rewards? Really appreciate your response soon. Have a pleasant day ahead!

Welcome to the King Communty 🥰 We are sorry for your trouble, but just to be sure, have two separate game accounts been merged into one account? Both have the same level and Gold bars currently?

Welcome to the Kong Community.🥰 We still don't understand your problem so I request you to elaborate your statement a bit more so that we can help you with correct information. Are you talking about Candy Crush Saga game or Candy Crush Jelly Saga? Thank you.

Welcome to the Kong Community.🥰 We are very sorry for the issue with Lives and the game studio is already investigating the issue. However the problem is happening to some number of players so you should contact the player support once from your game so that they can investigate your problem with the information they need.…

Welcome to our Community 🥰 We only use English in the King Community to ensure that everyone understands and can be understood. Therefore, I'm going to close this thread for now. Please feel free to re-post your question in English and one of our members will be happy to help you. Thanks for your understanding and have a…

Welcome to the King Community 😊 As per your statement I think you missed the option to watch AD videos through which you get extra moves and boosters. Actually the AD video feature belongs to the test group and the feature is randomly assigned to some players as a test, meaning that not everyone will find this feature and…

As per your statement, your game app is having connectivity issues and I think you will get the solution through app reinstall. By reinstalling the app you will get the solution but you will lose all your saved boosters, saved lives and unsaved levels. Since you saved the game with a Kingdom account, you will get your game…

Welcome to the King Community 🥰 You can play the game on multiple devices using your same ID and your Gold bars will sync across each device. However, your saved boosters will not sync to other devices as boosters are only stored in device memory which is not transferable. Thank you.

Welcome to the Kong Community.🥰 We are very sorry for the issue with Lives and the game studio is already investigating the issue. However the problem is happening to some number of players so you should contact the player support once from your game so that they can investigate your problem with the information they need.…