Farm Heros Super Saga Loading issues - (FIXED)!

Iva_Rash_Cogdell

Farm Heroes Super Saga Stuck on “Loading” on Chrome the past few days. I've removed app, cleared cookies, cache, browsing history and restarted my computer. Then tried to play Farm Heroes Super Saga, again, but still not loading.

QueenB

Thanks for all the details provided and know that I have passed on the feedback to the studio so it can be looked at. 

I was able to reproduce the issue on Chrome but after refreshing the page a couple of times, the game finally loaded. It's not the fastest but it did load. 

Once I hear more from the studio I'll let you know 😉 

In the meantime, if refreshing the browser does not help, try playing through a mobile device. 

Apologies for the inconvenience caused and thanks for your patience while we look into this 😉

QueenB

Thank you all for helping me with the details 🙏

I've reported this to the Studio so they are going to investigate this. I'm not sure how long this will take as they need to collaborate with Facebook so in the meantime, keep playing on a mobile device if possible.

Apologies for the inconvenience caused and thanks for your patience while we look into this 😉

QueenB

@ckwynn61, sorry to hear that did not help

Maybe we should try removing the game and install it back. First of all, don’t worry as this process will not delete your progress. As soon as you reinstall the game you will be back on the same level as before.

 

In order to delete the game from Facebook please follow these steps: 

Go to “Settings => Apps” and press the “x” next to the game app.

Now clear the cache for your computer: http://www.wikihow.com/Clear-Your-Browser's-Cache.

Search for the game on Facebook and start playing. 

Hope this helps  

QueenB

Thanks for your question @wendydavis and apologies for the delay in replying back!

In spite of the game team's best efforts, however, not all of the sources of the errors were found, so a small number of you will still see these messages. 

The nature of error investigation sometimes means that these are caused by problems that lie outside King and so can’t be fixed.

To make sure the fixes are visible in your game, please clear the cache and cookies for your browser and make sure to use Google Chrome, Mozilla Firefox or Opera wherever possible, (for those who haven't tried this yet). 

If you’re still seeing the issue after trying these steps, then we would strongly recommend you try to play on mobile instead.

We apologize for this and hope it doesn’t interrupt your enjoyment of the game too much. 

Peggy_Moore

It has now been 4 days and i cant play the game. Please let me know what going on thank you.

Regasin

Some information I put on another post of this sort: Hey Everyone, this issue appears to be loading the cached or new information on loading a map. The game will get stuck on loading trying to download, and load all of the map components. I do not know if this is due to a specific server or only specific account levels. However, this is the JS XHR sends and receives after you get to the "Loading" portion. https://eden1.midasplayer.com/canvas/map.zip?_v=1be1ah3 - GET - 200https://edencanvas.king.com/rpc/ClientApi?_session=<SESSION ID>.2 - POST - 200   (I  have removed the session ID as it has PII information) Those two will requests will continue to load as long as you have the screen open, along with a heartbeat response to ensure you're still actually on the page. This is a server/API based issue, and cannot be resolved on your end. Important note: For those that know how, please do not disable cache data use on your client or browser at this time. These responses are only a couple seconds apart, and it will attempt to download the map for the game over and over again. Map files are 8.15 MB's of data, and will add up to GB's of wasted data in minutes, which will chew though your data. While troubleshooting this, if cache data wasn't on, I would have used 6 GB's of data. Thankfully using cache data is on by default, and you'd have to disable it to cause this to happen. It will not resolve the issue and cost you lots of loss.

Tony_Mc

Hi Iva Rash Cogdell,

Thank you for posting this here on King Care.

There are a few steps we can try which generally resolve all technical issues.

With this in mind I recommend that you first of all try playing in another browser (E.g if you are using Internet Explorer for example, then try with Google Chrome, Mozilla Firefox or Opera).

You can download them from the following links, always ensure you have the latest version:

https://www.google.com/chrome/browser/desktop/index.html 

http://www.mozilla.com/firefox/upgrade.html 

http://www.opera.com/computer 

(windows only) https://www.microsoft.com/windows/microsoft-edge 

https://www.microsoft.com/en-us/download/internet-explorer.aspx  (if you are using an older version than Windows10)

Now please visit the following link https://www.whatismybrowser.com  for help in clarifying whether your browser is indeed all up to date.

If the browser is not up to date then simply click on the Update button to install the latest version.

You can also double-check on this page https://html5test.com  if your browser will able to play the game. Your browser should score at least 450 points, if it doesn’t then please look at the list above and download a different browser. Google Chrome is usually the most up to date and well maintained.

I'd also recommend closing all extra tabs and other programs whilst you play as these can often negatively impact the game performance.

Now make sure that you clear the cache regularly: http://www.wikihow.com/Clear-Your-Browser%27s-Cache 

Here is a useful video that will show you how to perform these steps:

http://youtu.be/OESCE4Jj2tU 

Kindest regards and have a great day,

Tony - King Care Team

Haldace

Iva_Rash_Cogdell said:

Farm Heroes Super Saga Stuck on “Loading” on Chrome the past few days. I've removed app, cleared cookies, cache, browsing history and restarted my computer. Then tried to play Farm Heroes Super Saga, again, but still not loading.

15/12/2018 was when my wife started having trouble with Farm hereos super saga on a windows 10 64 bit pc using chrome ver 71.0.3578.98 (64 bit) which is up to date. I even installed firefox and tried using that but to no avail, She plays via facebook and previous to the 15th had no troubles but now it gets to the level select screen and when you select the level it just loads and that's it won't go into the level and for some unkown reason resets her inernet connection. But she can play the game on her Tablet and on her phone but not via facebook. I have cleared cache, history and done all the suggested things to get the game to load but it still wont load.

Pmattiefl77_

I'm at level 300 and just one day it decides it won't load on my pc . Ive tried everything , ya'll need to figure this out and fix it

PummyRaj

Hello @Pmattiefl77_! 

Welcome to the "New" King Community where your fellow players can help you with some of your questions   
First of all, wish you a very happy new year!

It's been more than a week since you have posted!  Is your game working now?  Are you all set?  Please post your reply by clicking on "Quote" below to my answer or simply click on the box "type your comment" 

All the Best & have fun!

Angela_Carson

farm hero’s has stopped loading it will not go past the ‘play, screen

firebombmarkus

Hi @Angela_Carson and welcome to our adorable Community 😊 I am sorry this is happening to you. Are you referring to Farm Heroes Saga or Farm Heroes Super Saga? Can you please tell me which device and OS are you using for playing this game? I would appreciate if you can make a screenshot so I can see what exactly is happening. Thank you.

debbie_disorgcom

Having the same problem.  Not loading my Super Saga app on my iPad min8.  Is it something to do with not loading up the new Ios?  

Angela_Carson

It is working now!