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Why can’t I receive my gifts?

efiklentoyefiklentoy Posts: 1 New Bee
Hello! I would like to express my problems about the game. I can’t receive my gifts when I win them. Also, why can’t I watch any videos that gives me gifts and lives? I have had this problem since Christmas, when I bought my new phone. Please, I would appreciate it if you would solve my problem. Thank you! 

Comments

  • QueenBQueenB Posts: 3,414 Community Moderator
    Welcome to our Community @efiklentoy :)

    Unfortunately, this is an issue which has been reported to the Studio so it's something that they are currently working on improving, 

    You can follow up on this here where I will keep everybody up to date.

    Thanks :)


    Farm Heroes Saga - The studio is hunting for feedback, share yours here
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  • QueenBQueenB Posts: 3,414 Community Moderator
    Great news 🙌 🤗

    The studio has informed that this bug should be fixed by now, could you all please make sure you have the latest game app version 1.27.1.0 installed?

    Thanks 

    Farm Heroes Saga - The studio is hunting for feedback, share yours here
    Don't miss out on Gold Bars here

  • SpinnifixSpinnifix Posts: 2,436 Legend
    @QueenB

    Version: 1.27.0.3

    The updates come automatically. I can not change anything there.

    Only I have the problem with the wlan sign. My pc was never set to wlan and had this problem as well. Now with the tablet what is on Wlan, it goes on. Nothing changes.
                                                                         

    ♥ Where there is a will, there's a way ♥


  • QueenBQueenB Posts: 3,414 Community Moderator
    Yeah, you're missing an update so there must be a delay on the Google Play Store so you need to clear the cache and check again.

    -Go to apps and find the app called 'Settings'
    -Locate the menu called 'Apps' or 'Application Manager' depending on the device model
    -Scroll down until you find the 'Google Play Store'
    -From here click on 'Clear cache' then 'Uninstall updates’ and finally 'Clear data'. Please notice that you will get a warning when clicking the 'Clear data' button - don't worry as it's just a reset.

    Now search for the game again and see if there is an update now. 

    Farm Heroes Saga - The studio is hunting for feedback, share yours here
    Don't miss out on Gold Bars here

  • SpinnifixSpinnifix Posts: 2,436 Legend
    Hello @QueenB I have updated it myself now. Only cache to empty I found nothing.
                                                                         

    ♥ Where there is a will, there's a way ♥


  • SpinnifixSpinnifix Posts: 2,436 Legend
    I updated it and ey is the version: 1.27.1.0 Nowhere do I find cache empty.
                                                                         

    ♥ Where there is a will, there's a way ♥


  • BabyDee1BabyDee1 Posts: 8 New Bee
    Happy to report that I am now signed in again! No more connectivity issues, and I was delighted to get all my gifts, and some free gold bars, to boot! Thanks for fixing!
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