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Video can’t played - Being investigated by the Studio! 🛠



  • stan1981stan1981 Posts: 3,417 Legend

    U mean u got the video ? N yet they don’t appear, or u mean u don’t have any video?

    video is not for all, is for selected group ...

  • Hey! Would you like to give us your opinion?

  • PummyRajPummyRaj Posts: 12,679 Superstar

    Hello @bob_k Hearty Welcome to our friendly King Community 🤗

    First of all, sorry to know that you are having issue in your game!!

    I would need few more details please.... Are you not receiving the option to watch the videos to earn extra boosters and moves?

    OR are you not able to play the videos because of connection issue? OR are you seeing a Black Screen?

    Please post back by typing your reply in the comment box given below.

    Talk to you soon! Have a great rest of the day!

    Signature - Superstar new 2020 FHS exp FINALpng
  • GringalatinaGringalatina Posts: 2 Newbie

    I don't get the option to watch videos for boosters or lives anymore. I have updated the game, my phone, and also have restarted my phone. I am also connected to high speed internet and still i do not receive videos. Not a big deal, i was just wondering where that option has gone off to

  • Ladey_BLadey_B Posts: 8 Level 2

    I am using Android and I have switched between Wifi and Mobile and none of the videos are being played. I'm losing all these chances of getting boosters!

  • Diamond LimDiamond Lim Posts: 34,506 Game Expert
    edited October 2020

    Welcome to Sweet King Community! 👑

    The video ad feature is still a test feature, which means that some of you can get Lives, while others can get Booster or other items from this feature.

    This also means that the video ad feature will not always be available and not found in all player's games or on all devices.

    So if you at the moment are missing the video ads in your game, just stay tuned and keep an eye in the game to see when it's back.

    If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

    Have a nice and safety day! 😊

    💍 Diamond Diaries Guides and Polls 💍

    👑🌟 Are you newbie? Learn more here! Need Gold Bars? Join here! Subscribe here on Tagging List of CCS, CCSS, CCJS, CCFS and Community Hub! Help to vote amazing idea's lists here! 🌟👑

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