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The game is not working
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Answers
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Hello @Anetka17🤗 Hearty Welcome to our Super Farm Community!
I apologize for the delay in responding to you! I am sorry to hear that the game is not working for you!!
It has been few hours since you have posted this question, are you still experiencing issue with the game? If you are, can you please provide more details about the issue?
- What is happening to the game?
- Which version do you have right now?
- Are you logged into the game through Facebook?
Please reply back by typing in the blank box given below to my comment🍅
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Hi @Anetka17🙋♀️ Thank you for replying back!
Some players were experiencing glitches yesterday while playing through Facebook!! I am suspecting that might be the reason you are having issue with the game!!
To find the App version on your Android device, please follow these steps⬇️
- Open the Google Play Store on your Android device;
- Search for "Farm Heroes Super Saga";
- In the search results, click on the name of the game (not on Play);
- Scroll down a bit and you will see a right arrow ➡️ just next to "About this game";
- Click on that arrow and scroll down till you see "Game Info";
- Over there, you will find the version number. I have 1.95.1 right now, which was updated yesterday.
I also need to know which software version you have on both your devices - Android and iOS.
Hope to talk to you soon and have a great rest of the day🍅🍅
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I tried to log out from my Facebook account in the game while I was waiting your answer ( sorry I’m really addicted to this game) then I logged in again and it’s finally working !!!🙏🏼
BUT I lost allll my jugs, gloves and baskets, what im supposed to do now ? I have spent a lot of real money to collect them. Please help🙏🏼
Thank you
Aneta
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Oh, no! Aneta @Anetka17 So sorry to hear that😕😢
Let me ask our Community In-charge whether you have to contact the Player Support team or the game team will be able to compensate you!!
I will try to get back to you tomorrow. If not, on Monday as the Kingsters won't work over the weekend!
P.S: I am very glad to know that you are addicted to the game😍 Which level are you at right now?
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Hi Aneta🤗 Good Morning🌞
Our Community In-charge is asking for your game ID number. Can you please provide that for me?
To find the ID, please follow these steps⬇️
- Click on the Yellow circle with 3 white lines in it;
- Click on "Profile" in Blue box (4th option);
- Double click on the King Emblem at the top of the page;
- Your ID number will appear🤩
- Copy & paste it here👍️
Talk to you in a bit🌼🌼
