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No Reward after completing quest in Farm Heroes Super Saga?

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Answers

  • _Elsa_
    _Elsa_ Posts: 37,298
    Hi @tazatha, yes it does seem strange that you are using the Internet but the game doesn't recognize it.  They are going to ask you to do some troubleshooting so let's try that first.  Clear the history and make sure that you have the most recent version of the game.  Then click on one of the links below to complete the troubleshooting.  Please let me know if this worked for you and I will keep my eyes open here in the community to see if anyone else reports this.  It could be a new glitch starting.



  • helentuan
    helentuan Posts: 12

    Level 2
    edited April 2019
    My ID is ********* 
    Please help. Thank you.
  • PummyRaj
    PummyRaj Posts: 44,083
    Hello @helentuan and @wildhoney

    Can I please request you both to remove your email address from your posts?  The Community is a public forum and anybody can have access to it!!

    To remove it, press on the Gear / Cog wheel icon that is visible in top right corner of your message/post -->  Then, select "Edit" -->  Delete the email address -->  Press on "Save Comment".

    Thank you for understanding!  Have a nice day/evening =) 
  • PummyRaj
    PummyRaj Posts: 44,083
    Aloha said:

    My ID is Aloha

    Playing Farm Heroes Super Saga via King.com on my laptop. I claim my Quest reward. But it never is received or shows ups. Sometimes when I collect my Quest reward, its says, no internet connection. Quest prize never shows up in the next level.

    Hello @Aloha, Hearty Welcome to the King Community :)

    Thank you for providing the details.  When you are requested to provide the Game ID -- it is a numeric digit, which is the game Identification number of your game.  Please follow this below link to look for your King Game user ID for Farm Heroes Super Saga game    https://community.king.com/en/farm-heroes-super-saga/discussion/247506/what-is-my-user-id-and-where-can-i-find-it

    If you need any further information or assistance, please click on "Type your Comment" box located below write your Question :+1:

    Thank you and have a great day/evening =)
  • PummyRaj
    PummyRaj Posts: 44,083
    Hello @vikky, Hearty Welcome to the King Community :)

    The King has brought the "Quests" feature into FHSS game very recently and certain glitches and/or issues do arise when there are new things introduced.  To correct that glitch itself, the Community Manager @MarkHawk is collecting all the necessary data for the King team to look into the issue. 

    I am not playing this game regularly, hence I do not have any suggestions or advice at this minute!!  But, we should do our best to provide all the information we can so the Studio team can clear the glitch/issue for good =)

    Even-though, you are playing on PC, you too can provide your game ID through Facebook (Please let me know if you need any help with that)  This will be another point of the feedback for them to check it :+1:   Means, the issue is not affecting just the Mobile devices, but also PC device, and for King users as well as Facebook players.  

    Hope this made sense!  Have a great day/evening!

    ** IF you need assistance to look for your ID or to post something else, please tap on "Type your Comment" box located below and tag me with @ and my name(no space in between) so that I can receive notification about your message :+1:
  • wildhoney
    wildhoney Posts: 5

    Level 2
    Hello Pummy_Raj, I have no cog wheel icon showing to the right of my message.
  • PummyRaj
    PummyRaj Posts: 44,083
    edited April 2019
    Hello again @wildhoney,

    It is probably because it is been more than 24 hours since you have posted your ID!!  Wasn't aware of that, sorry!    

    I will tag our Community Manager @MarkHawk to "Edit" for you and erase the email address :+1: 

    Thank you and have a nice rest of the day/evening =)
  • helentuan
    helentuan Posts: 12

    Level 2
    Hello my user ID is 2132332947. Please help. Thank you.
  • MarkHawk
    MarkHawk Posts: 4,061
    Hi smbanks2000,

    Thanks for telling! I've moved your thread to our main thread about the issue. This way I can inform all affected by this as soon as I know more.
  • jeanne4616
    jeanne4616 Posts: 1

    Level 1
    user ID is 10206846665949747 - having same problem 

Hey! Would you like to give us your opinion?

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