JillyJill

Pro Player

Comments

  • Hi Lisa, Thank you for contacting King Care! The Candy Crush levels for mobile should be released on Wednesday or Thursday morning, so you should have your 2286 by Thursday the latest, let me know if this doesn't work out for you, thank you! Jilly
    in When will I be able to access 2286? Comment by JillyJill February 2017
  • Okay Dawn, I'll forward this issue to a King moderator, you might not hear back from them until tomorrow or in the middle of the night but I'm afraid if you didn't hook up with Facebook or King you have lost on progress. I'm so sorry to hear or say that. But who knows there might be something with the Apple ID that we can…
    in I got a new phone, and lost all my levels. Comment by JillyJill February 2017
  • Okay, thank you Gloria. There seems to have been a problem with the treasure chest recently and in the past. I will try to get you some technical help with this, unfortunately I don't have access to any King moderators at the moment because they are not there right now. But I will put it in their message box to get back to…
    in Candy Crush Saga Comment by JillyJill February 2017
  • Dawn, Thank you for providing me those emails unfortunately neither of those emails are recognized on king.com. could there be any other email that you could have used because unfortunately if you never hooked up to Facebook or king and were just playing the game it would not have registered your progress. I really hope…
    in I got a new phone, and lost all my levels. Comment by JillyJill February 2017
  • Hi Cristina, Thank you for contacting King Care! I'm a support gal hope that is okay LOL. But I'm going to redirect you to the homepage of the game where you can specifically choose from the options that are affecting you. Because the king moderators are not working right now so I can't reach anyone to help you with the…
    in What happened with all my boosters? Comment by JillyJill February 2017
  • Hello Gloria, Thank you for contacting King Care! Are you saying that once you reach the remaining chests you are not rewarded boosters? Thank you, Jilly 
    in Candy Crush Saga Comment by JillyJill February 2017
  • Hi Dawn, Thank you for contacting King care! f you weren't connected with Facebook then most likely you were connected with King so go to king.com put in your email or if you give me your email address I can see if you have an account on king.com. Thank you, Jilly 
    in I got a new phone, and lost all my levels. Comment by JillyJill February 2017
  • Hello again Marisa! Mine still does the same thing almost everyday! I have to close out the whole game and reopen it and then they are there.. but I have reported it to King moderators who then reported it to the game studios. I will see if there is an update because I have not heard anything yet, thank you for letting me…
    in a portion of map disappears after you play a level in that area Comment by JillyJill February 2017
  • Let me know if that helps you out!
    in I lost all my levels... Comment by JillyJill February 2017
  • Check that email you gave me and see if there is an email from King to reset your password. Thanks, Jilly 
    in I lost all my levels... Comment by JillyJill February 2017
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