Kevin_

Game Expert

Comments

  • Hi @16124488373, I am sorry to hear that your x10 Multiplier is not working. Please check out our Help Center + chat bot. Then follow the Chat With Us, you can reach out to Player Support to obtain help with your multiplier issue ensuring that your receive a reply as soon as possible. However if you have any issues getting…
    in Multipliers Comment by Kevin_ March 20
  • Hi @mlkvm1, I am sorry to hear that you have not received your purchased Gold Bars for the 3rd time. Please check out our Help Center + chat bot. Then choose the Chat With Us, you can reach out to Player Support to obtain help with your purchases ensuring that your receive a reply as soon as possible. However if you have…
    in Missing gold bars!!!!!!!!!!!!! Comment by Kevin_ March 20
  • Hi @urgut, I am sorry to hear that you are no longer getting the video Ads feature. Please check out this article we have prepared with more information about this feature: Why don't I see video ads in my game? Here’s what you need to know! 
    in Restore ads feature for boosters in candy crush saga & jelly Comment by Kevin_ March 20
  • Hi @hugyourdog, I am sorry to hear you are having trouble with level 8854. My advise for this level is to take some time to analyze the portal to better understand where they start and transport the candies, as this will allow you to plan ahead and move special candies where needed to use their effects efficiently and…
    in Level 8854 Comment by Kevin_ March 20
  • Hi @karazetonia and welcome to our Community! Thank you for joining us! We love chatting and helping out, but we do most of our conversations in English so more players can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you…
    in 14.000 Comment by Kevin_ March 19
  • Hi @gailinidaho, I am sorry to hear that you have lost your saved lives. Unfortunately as these are saved locally it may happen that after updates, of OS or the game itself these may be wipe out. Please check out our Help Center + chat bot. Then follow the Chat With Us, you can reach out to Player Support to obtain help…
    in Lost lives credit Comment by Kevin_ March 19
  • Hi, I appreciate the clarification. Please follow How can I report an ad in my game? in order to follow up and report this Ad in your game.
    in Publicité bloquée Comment by Kevin_ March 19
  • Thank you for the confirmation, Please check out our Help Center + chat bot. Then follow the Chat With Us option, so you can reach out to Player Support to obtain help with this issue further ensuring that your receive a reply as soon as possible. However if you have any issues getting an answer do not hesitate to let me…
    in The game doesn't work Comment by Kevin_ March 19
  • Thank you for joining us! We love chatting and helping out, but we do most of our conversations in English so more players can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you Tip: If you're looking for support, you can…
    in Pyramid Saga Comment by Kevin_ March 19
  • Could you please check out our Help Center + chat bot. Then follow the Chat With Us option, so you can reach out to Player Support to obtain help with your progress ensuring that your receive a reply as soon as possible. However if you have any issues getting an answer do not hesitate to let me know. Have a nice day! 
    in Not Syncing Candy Crush Saga (Apple Login) to new iphone Comment by Kevin_ March 19
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