Kevin_

Game Expert

Comments

  • Hi @FeeBabii, I am sorry to hear that you are getting this error message. Please try following these steps: *Restart: Force close apps and restart your device. *Updates: Check that you have the latest game and device updates. *Memory: Keep at least 2GB of free storage for smooth gameplay. *Connection: Use WiFi instead of…
    in Why is it Everytime i try and get my item from my Google play pass this is wat it says every single! Comment by Kevin_ January 8
  • Hello and welcome to our Community! Thank you for joining us! We love chatting and helping out, but we do most of our conversations in English so more players can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you Tip: If…
    in Teklam Comment by Kevin_ January 8
  • Hi @LorraineL, I am sorry to hear you are having trouble with Temu Ads. Could you please provide me with the following information so I can help with reporting this Ad for you: Day and time the Ad was seen Country it was seen in Type of Ad format: video/static image Screenshot of the Ad in question Your game ID
    in Temu ads Comment by Kevin_ January 8
  • Do you play through Facebook or Windows app perhaps? In this case since your purchases would be manage by either Facebook or Windows, I recommend that you contact them directly so you can get more help about this double charge. Keep in mind also that with online purchases, there is something called pre-authorization with…
    in Double charges Comment by Kevin_ January 8
  • Hi there, I am sorry to hear you do not have the Mystery Mountain feature as your husband does. I understand that you would like to enjoy it again, this is due to ongoing testing, which means some players might not see some events in their game. This kind of variation is common when features are being rotated or tweaked to…
    in Mystery Mountain Comment by Kevin_ January 3
  • Hello and welcome to our Community! Thank you for joining us! We love chatting and helping out, but we do most of our conversations in English so more players can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you Tip: If…
    in Pub Comment by Kevin_ January 3
  • Hi there, unfortunately once the account/game has been saved with an email/Facebook it is not possible to unlink and link it to a different one, making it unable to split as you wish I am afraid. Hope it helps, have a nice day!
    in Account Comment by Kevin_ January 3
  • Hi there, I am sorry to hear you have not received your purchase. Please check out our Help Center + chat bot. By choosing the Chat With Us, you can reach out to Player Support to obtain help with your missing purchase ensuring that your receive a reply as soon as possible. However if you have any issues getting an answer…
    in Didnt recive purchase Comment by Kevin_ January 3
  • Hi there, I am sorry to hear about these double charges on your account. Could you please let me know where you were getting this error when trying to contact? Was this your payment platform or trying to contact King support? Can you also confirm what device are you using to play?
    in Double charges Comment by Kevin_ January 3
  • Hi there, I understand you need a new email as you no longer have access to the previous one where probably your game was stored. Please create a new King account with a new email and we can then help with restoring your progress. Once you have created the new account, please check out our Help Center + chat bot. By…
    in Email Comment by Kevin_ January 3
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