QueenB

Community Manager

Hi @aprstacey , Welcome to the Community! Sorry to hear your game has been freezing. Since you’ve already updated and restarted, here are a few more things you can try: Clear cache (don’t delete app data): this often helps with freezing issues. Make sure your device has enough free storage space. If you’re playing on…

Hi @pouss , Welcome to the Community! I understand how frustrating it feels to see all those saved lives disappear. A while back, the game introduced a limit on how many lives you can store, so even if you collect more, only a set number will stay in your inbox. Extra lives above the limit are removed automatically. This…

Hi @Ejamshidian , Welcome to the Community! Thanks for sharing the details. The reason you’re seeing this “internet connection error” when trying to create an account isn’t your internet, it’s because some account services are not available in Iran due to regional restrictions. That means you’ll still be able to play the…

Hi everyone, Thanks for reporting this. We’ve confirmed there is currently an issue with the Episode Race where it may disappear at the end or rewards may not show up right away. The studio team is already aware and is investigating the cause. In some cases, restarting the game brings the Episode Race back and triggers the…

Thanks so much for sharing your device details, @vickyhamraz 🙏 That really helps. I’ve forwarded this information to the studio team so they can take a closer look. We’re waiting on their reply, and I’ll update you here as soon as I know more. Appreciate your patience while we get this checked out 💛

@docket_rocket I just heard back from our Player Support team and they’re going to help reset your date of birth. Keep an eye on your messages from Support as they’ll let you know once everything’s updated so you can jump back into your game 🍬 Thanks again for your patience while we checked this out, and fingers crossed…

Hi @docket_rocket thanks again for your patience. I’ve shared your case with our Player Support team and asked them for advice on how we can get this sorted out for you. As soon as I hear back from them, I’ll let you know right here. I understand how frustrating this must be, and I really appreciate you hanging in there…

Hi @Alienscar, good question! Yes, for the Color Bomb Series, only the Color Bombs you create and use while actively playing levels will count toward your progress. Bombs used in previously completed levels don’t get added, which is why you didn’t see them show up in your Series. The event is designed this way to encourage…

Hi @carlosferrer , Welcome to the Community! I’m really sorry to hear you didn’t receive your prize. I can imagine how frustrating that feels, especially after putting in the effort to finish on the podium. Prizes from competitions should arrive automatically, but sometimes there can be glitches. Since rewards are linked…

Hi @alanamarie , Welcome to the Community! Sorry to hear your rewards are missing, that must be frustrating. Could you tell us a bit more about which rewards disappeared? For example: Was it boosters, gold bars, or event prizes? Did this happen after reinstalling the game or just suddenly? If it’s event rewards or…