QueenB

Community Manager

Hi @Lus03031992 , Welcome to the Community! I’m sorry to hear this, losing progress after reinstalling can feel really discouraging, especially when you’ve already reached such high levels. Normally, your progress should sync back automatically if your game was connected to Facebook or a King account. Since you’re now…

Hi @Karen_Chan_Seet, Welcome to the Community! Thanks for sharing your Player ID and details. The Color Bomb Series works a little differently than it may seem: Only newly created and used Color Bombs during the race count toward your total. If you make a Color Bomb but don’t use it (or if it gets set off by another…

Hi @ald92 , that level can definitely be a tough one 😅 Are you still stuck on it? If so, could you share a bit more about what’s giving you the most trouble (moves running out, blockers, or something else)? Sometimes levels look a little different after updates, so your version might not match the videos you’ve found…

Hi @debelair Welcome to the Community! I’m sorry to hear you didn’t receive your gold bars. Just so you know, Candy Royale doesn’t work like a leaderboard. Instead of prizes going only to the player in “first place,” everyone who completes all the required levels shares the prize pool. If you’re sure you completed all…

Hi @Stacyjomceachern Welcome to the Community! Sweet Cinema isn’t always available for every player. Sometimes the studio rotates features or tests them with different groups, which means it can appear for some players and not for others. If you don’t see Sweet Cinema in your game right now, that’s the reason, it hasn’t…

@PummyRaj @MountainMom @kiara_wael

Hi @vickyhamraz and thanks so much for sharing the screenshot,that really helps! Since you’re on Android, one thing you can try is clearing the cache of your game app (don’t worry, this won’t delete your progress as long as you’re connected to Facebook or a King account). Here’s a guide on how to do it: 👉…

Can you take a screenshot of the page you get stuck on so we can have a closer look? Thanks 🙂

Hi @redaalnakeb, Welcome to the Community! I know it’s disappointing to see your boosters gone when moving to a new phone. Unfortunately, boosters and saved lives are stored locally on the device, so they don’t transfer when you switch to a new one. Only your game progress and gold bars are saved to your account. If you…

Hi @vickyhamraz, Welcome to the Community! It looks like your game is asking you to review the Privacy Policy before you can continue. Once you accept it, the pop-up shouldn’t keep appearing. If it does, here are a few things you can try: Make sure your game is updated to the latest version in your app store. Restart the…