QueenB

Community Manager

Comments

  • Hi @j123ubisi sorry to hear you are seeing your game start from level 1. To help us look into this, could you let us know whether you are playing on mobile, Facebook, or both? If you play on mobile and your game is connected to a Facebook or King account, your progress should be saved. Could you please try logging out and…
    in About my game progress and why I'm back to level 1 Comment by QueenB July 9
  • Hi @jojosaidi , I’m sorry to hear your progress has been reset. It’s good that you still have your old Game User ID, as this can help Player Support locate your previous progress. In order to get your game progress back, do the following: Install/open Candy Crush Saga again. Create a new account and connect it to an email…
    in I lost my level Comment by QueenB July 9
  • Hi @Metalmind , I’m really sorry this happened. I understand how frustrating it is to lose your Super Color Bomb when you haven’t lost a level. This has already been flagged to the team, and they’re currently looking into it. We’ve seen other reports where players lose their Super Color Bomb unexpectedly, sometimes after…
    in Lost Superbomb and Races Comment by QueenB July 9
  • Hi @Cksmith312 , Thanks for sharing the screenshot! Could you please try opening the Pins section and checking the Pin collections inside? Sometimes the exclamation mark on the main Pins icon stays there because there is still a new Pin, reward, or notification waiting inside one of the collections. If you see any small…
    in Pins Comment by QueenB July 9
  • Excellent, thank you so much 😊 Still haven't heard back from the team but will let you know 😉
    in Unlimited life after timer expired - (Known Issue)! Comment by QueenB July 9
  • Hi @Dadutz I’m sorry this happened. I understand how frustrating it must feel to spend Gold Bars expecting extra moves, and then not receive what you thought was shown. From the Community, we’re not able to check or adjust Gold Bar transactions directly, but if this happens again, please try to take a screenshot before…
    in Inconvenient Comment by QueenB July 9
  • Hi @christinewupp and Hi everyone 🙂 This is an interesting one 🤩 If I’m understanding correctly, some of you are receiving timed rewards, like 15 minutes of Unlimited Lives and 5 minutes of UFO, when opening the game, but there isn’t a clear pop-up or message showing where they came from. Have any of you managed to crack…
    in Getting 15 mins time and 5 mins UFO every day out of nothing. Anyone else see this? Comment by QueenB July 8
  • Hi @DaniBel004 , thank you for sharing the screenshot and your details. I’ve reported this ad to the Ads team so they can take a closer look. It may take a couple of days for them to investigate, so I can’t promise that the ad will disappear from your game straight away, but it has now been flagged to the right team. In…
    in Brisk heat ad Comment by QueenB July 8
  • Thanks for sharing this thread @christinewupp, I'll have a closer look at it as well, I'm checking with the team now about the fact that lives runs down in the background while indefinite lives are showing so I'll update this thread once I hear back!
    in Unlimited life after timer expired - (Known Issue)! Comment by QueenB July 8
  • Hi @Jasam2025 Thank you for keeping an eye on this and for coming back with screenshots. That really helps 🙏 I’m going to check this with the team, especially as your screenshots show Unlimited Lives still active on the map while the game seems to be warning you about normal lives during Star Tournament. I’ll come back…
    in Unlimited life after timer expired - (Known Issue)! Comment by QueenB July 8
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